Reviews for Chipotle Mexican Grill in Cincinnati, OH

Hey Chipotle. Y'all know this store, and many in Cincinnati are BROKEN. Running on a broken system. Not making food to spec,... apathetic employees, and no leadership or real problem solving. The Question IS... How long you going to run them like this? Just admit it. You probably make more $$$, running a broken restaurant, than a competent one? Right? If your not going to fixthem, Then maybe you just need to admit that to your customers. Doesn't matter to me. Because after my last three attempts toget dinner from several of your west side locations... I'm done. I'll never spend another dime on your food again. Read more

Not going back to this location. They're always out of multiple ingredients, the portions are inadequate. Understaffed,... overworked employee environment. The staff is clearly stressed and upset. Parking is a nightmare. The owner doesn't seem tocare, since the problems reported never get fixed. Amazing that 15 minutes away in Delhi these issues don't seem to exist. They're ingredients are always fully stocked, the staff seems happy, the portions and the food is so much better. So long,thanks for the fajitas, etc.. that are always "not today." Read more

Likely not going back. Walked in then they said online order only, so I did. it said wait time would be 15min. I waited nearly... an hour for 1 burrito. 20 other people waited to. I should have just walked out. The one white girl working was doing 95% allthe work. 6 workers on board no reason for that poor of service with that many people behind the counter. Read more

Love chipotle. However, when we showed up to the restaurant they were only taking online orders. Roughly 10 people were there... waiting for their orders to be filled too. That means they had ordered their food, arrived at their pick up time, and sat downto wait. I saw at least 10 people drive up and leave in the 3 minutes I was there. Clearly they were short staffed but theyshould stop the online portion not the in store. Read more

I love chipotle, but if you order online at this store, be prepared to wait up to an hour after the promised time for your food.... and when you get it, most likely it will be poorly made and just hastily thrown together. very disappointing. Better to justwait in line and make sure you get what you paid for. Read more

This visit was an absolute train wreck! We ordered online because the app said ten minutes, so we ordered on our way over. We... get there and I had to wait 40 minutes! I could understand 10 to 15 minutes behind but this location was fully staffed. Thenwhen we get home I realized I did not get my double meat that I paid for and I did not get the carnitas I ordered! I got somekind of chicken. I ate it, it was good but not what I ordered! Read more

Employees are extremely rude barely give you any ingredients even when you ask for extra the ignore you. Ask for anything to be... added and the lady asks if that?s all like girl we?re at the beginning of the line rice and chicken is not all I want. She wasthe rudest out of all of them also super lazy told us they were out of sour cream because she didn?t want to put more on themake line and when we were done eating we looked and saw sour cream. Won?t go back to this location!! I wish workers understoodthat of business goes down their hours go down. Nobody has customer service at this place. Read more

The kid making the to go orders was dirty nasty and rude. I couldn't even eat my food because it was sour cream... soup!!! UPDATE... 6 months later after reporting my experience to corporate Ive received no response from them like theypromised. I just know I will NEVER waste my money at Chipotle again. Its like management doesn't even care. I don't think theywill be around long with the way they treat ppl and the quality of food has went down hill. Read more