Reviews for Donatos Pizza in Cincinnati, OH
Food is good. Customer service and attitude aweful. If you order from here. Be prepared to have items missing with no apologies... from the restraunt. Read more
Pizza is always fresh and hot and the order is always ready when I get there to pick it up. They are one of my favorite places... to get pizza. Read more
This place has the most amazing service! Every time I've ever been in this establishment, the employees are always super nice... and very professional. The food quality is always up to its exact standard. If you ever have a craving for Donatos pizza, thisis definitely the store to go to! Read more
I went here over the weekend. I placed in order inside which I stood there for about 10 minutes before someone even greeted me.... When she finally came to the counter she was rude and had a nasty attitude. I only continued to order due to my kids wanting thepizza. So I tried again this time I called in it on Monday around 2pm. A lady answered she was extremely rude she was a olderlady. So I said? your being very rude can I place my order with someone else?? She hung up on me. I just moved to this area andthis is the worst donatos ever and I only visited twice. Based off the reviews it seems as if they only hire rude ppl. Read more
We ordered two subs and cinnamon bread tonight for pick-up. Order was not ready when my husband arrived but he said the place... was disgusting. Bad language, dirty, etc. When he brought the subs home and opened his (see photo of steak hoagie sub) it was amess - he could only eat half of it - there was so much sauce on it it was disgusting to eat. Look at the photo on our orderpage then look at how his looked. He told me to throw the other half away which I did. Mine was the ham and cheese sub and itwas OK - little messy but edible. Then we opened the cinnamon bread dessert and the photo attached shows what it looked like. Myhusband said he would NEVER go back there again! Read more
Placed an online order. The information said order will be ready for pickup at 621pm. My mother and I go to do the pickup and... we're told the order was overlooked and not made yet. Had already paid for the $30.00+ order before anyone informed us that theorder wasn't made yet. Waited another 40 minutes for the order to be made (this was on a Thursday night). Spoke to the "GM" andtold there would be a $35.00 credit for a future order & they cant give a gift card. Just call or place an order instore...Well we called today and the man taking the order yelled at my elderly mother said its a 10.00 credit and just take itor leave it. She decided to place the order. Even after the terrible customer service. The pizza was burnt and the staff wasrude when picking up the order. Highly recommend NOT going there. Very disappointed because the pizza is generally a good choiceover other pizza restaurants. Read more
Everytime I have ordered I receive it super fast. The delivery guys have always been at the least cordial, some nicer than... others. No issue. The pizza is awesome, thin crust and quality ingredients. Only reason for 4 stars instead is 5 is theyfrequently forget the red pepper packets and parmesan cheese packets that I order with it. Anyway, their food is miles abovegross Papa John's, Pizza Hut and Domino's. Read more
Really liked their meat lovers pizza. You also need to try their new cinnamon bread sticks!