Reviews for Benihana in City of Industry, CA
It was my first time going to a Benihana, and my family celebrated my dad’s birthday. The check-in process was pretty... straightforward, the hostess at the front desk of the restaurant asked if we had a reservation, which we did, and we waited tobe seated with two other parties. We were greeted by a waitress that asked if anyone was celebrating a birthday, and I guess youcan get a $30 off coupon if you sign up for their club program. She proceeded to ask for drink orders and appetizer orders.After a few minutes, she returned with our drinks and took our orders for our meals. I settled for their Land N Sea specialtythat meant filet mignon and scallops as part of a multi-course meal. The best part of the experience was Raymond, who would beour teppanyaki chef for the dinner. He had an enthusiasm and expertise that was above any of the other chefs that were therethat I had observed. Raymond delivered the best dad jokes and dazzled us with his knife and spatula tricks. He even tossed apiece of egg in my mouth at some point during our meal. Everything was prepared, cooked, and delivered to perfection. The onegripe I have is the restroom situation (photos attached to review), but it didn’t ruin my dinner. I would definitely go again,just to see the show that our chef performed. TLDR: Benihana loves up its reputation, reservations are a must, Raymond is thebest teppanyaki chef at this location, the meal is a whole experience, and I would come again. Read more
The Benihana’s experience was amazing for a five year old. It was different from what I expected but still had a fun time. Our... server was attentive and made sure our glasses were never empty. When came to showtime with our chef that’s where theproblems came. We brought our godchild who is five and so excited do the magic. It was watching your dad drinking beer andgrilling steaks on the weekend. The little one would give the chef thumbs up and chef wouldn’t reacted back. There wasn’t nomagic with Benihana chef grill tricks. Not even the classic onion volcano for the little one. But the food was good and theserver was amazing. I think you can get better steak and salmon at fine dining restaurants elsewhere but you're here for theunique hibachi experience. There's ample parking in the lot. Bathroom cleanliness was average, i expected better odor controlfor a the price restaurant and one soap dispenser was empty. Relax have fun and enjoy a delicious meal with friends and family. Read more
JP WAS SO AMAZING skills were obviously there and his flare and personality were the best part but his speed and flavor of the... meal was a great bonus! Read more
Our chef was so funny, entertaining, cool ???? and did magical tricks! ???? Loved ???? his presentation! Great personality! I... ordered the surf-side entree which comes with grilled calamari, jumbo shrimp ????, scallops, all buttered up with lemon andgarlic butter! Comes with the famous Hibachi chicken rice, ginger salad, mushroom miso soup, zucchini vegetables n onions,mushrooms, and green tea ice cream you add that flavor at the end of the meal. I also ordered a Japanese soda which wasstrawberry ???? so good! And a hot Jasmine green tea ???? I believe. And the waitress helper was very friendly and nice too!Just a overall nice experience for my ???????? birthday! And I always go here on my birthday, so don't forget to sign up for thebirthday club, you get a birthday coupon! Details online sign up! Happy eating ????! Make reservations! I forgot my mom got theHibachi Salmon with avocado ???? tarter sauce. She really liked it! Read more
Customer service has so much room for improvement. Chefs don't seem to want to entertain anymore. Its lost it happy happy joy... joy. Read more
Horrible service after making reservations and expecting a good meal. We had 5:15 pm reservations. We were seated immediately... and we put in our order. The server then informed us that it would be a wait for the chef. The oarty was then seated behind andon the side of our table. Those aforementioned parties were serviced immediately while our table waited. Finally our chef Kevencame and started the process of getting our food cooked. It appeared that he did not know what he was doing. I’ve been toBenihana many times and don’t mind what the cost of my meal is. I’ve never been disappointed until today. Our food was burntgreasy and my scallops were burnt on one side and raw on the other. Everyone who’s been to this restaurant knows basically theorder the food is cooked. So you know the veggies and shrimp appetizer ate first on the plate. Well first after the fried ricewas the Protien of which my scallops were raw on one side and super greasy. The chef took them back and cut them up on thegrill. You don’t cut up scallops! I was not happy! I asked about the shrimp Appetizers which he didn’t have and asked theserver toget him some from the kitchen. The evening was a disaster and at the end I asked for the manager. She came I told hermy concerns and all she could say is okay I’ll talk to him! I paid full price for the worst service and dinner I’ve everhad at this establishment. I completed my transaction woth the server to which she sarcastically said with a big smile have awonderful evening. I responded that would have been nice and as she walked away she started laughing and loudly said well youstill could. Benihana used too be very courteous to their customers taking their concerns seriously. What happened? Read more
More like a 4.5 Been going here for a few years now. The chefs are hit or miss but most of them are really good in keeping us... entertained. The food for the most part the food is always the same great taste. Chicken fried rice is amazing. Steaks arecooked to your order. ???? Read more
My last visit was at Santa Monica with my nephew Benicio in August and it wasn’t a pleasant one. Im sure glad we came to my... original location in City of Industry!! We arrived w/out reservation, told we may wait 45-1 hour, we didn’t mind and headed tothe bar. We started to sit down when a server came to seat us!! 3 minutes tops!! We then were seated at table 21, our table hadsome sort of mix uo with servers, our waitress just couldnt pick up the speed…a birthday girl at our table asked her to pleasetake our orders and the girl responded in a rude way and got the manager.. in the meantime, Kamryn, who was waiting on the tablenext to us, noticed we were waiting too long and basically took over our table (while serving her own table), and took care ofour orders while our waitress came along. Its this kind of dedication and initiative delivering excellent customer serviceskills besides delicious, freshly prepared meals and experiences at Benihama. ????? I am in service and ai want to applaud herfor handling us with swiftness and courtesy making all our nights memorable! ?? 5 STARS for her service. Employees like thisshoudl be recognized and celebrated! Thanks again Kamryn, you renewed my faith in Benihana- you ROCK Read more