Reviews for Starbucks in Clearlake, CA
My wife comes here almost every day. Some days are good, And some days are absolutely terrible. ( like today, 1PM, Sunday, oct... 23) She made her order, specified she wanted to use her points. The lady at the drive through scanned my wife's phone, then saidoh no points, you did it wrong, and its too late to get the points. THEN, she gave my wife the wrong drink, refused to remakeit, and instead gave my wife a cup of vanilla, without care, then told my wife to fix the drink herself. Meanwhile we heardemployees yelling every profanity you could think of, with customers able to easily hear, around elderly customers andchildren. We have encountered similar situations at this location multiple times, and for this reason we will have to take ourbusiness elsewhere now, I wouldn't recommend this establishment at all, given my complaint, and others listed here. Read more
Meh Mocha. Place could be cleaner, especially the washroom area, front entrance floor and the syrup splash guard. Failure in... training by management. Forget getting a brewed decaf: Starbucks answer is to sell you an awful Cafe Americano--that's a watereddown espresso for $4.50! Should've gone to Sisters Coffee Shop in Burns Plaza. Read more
First time ever had the rudest employee @drive-thru window. Mobile ordered 2 separate orders(for bonus reward ????'s) and she... argued with me ???? She went back to look & found out I was right. Grabbed 2nd scone and basically tossed it at me with a scowl-no apology -no nothing. WoW Read more
Fast, cheerful service. Clean, comfortable, air conditioned refuge on hot lake county days. Good food and coffee.
Starbucks began its business with a friendly, attractive and professional staff with clean restrooms. They smiles are long... gone. Now the ONLY reason to go to Starbucks is the clean restroom. What was left behind (in the toilet) and what I paid for, in my view is equal trade. $2.85 for use of a public toilet is not too bad. I was smiling. Read more
Update: changed from 4 stars to 5. They are now speedy with drinks. Very new Starbucks, and it shows. Very slow with making... drinks... but thats to be expected. However everytime I go back, they get a bit faster. Last time I went was during lunch rush..and it only took a couple minutes! Counter people are great with suggestions to add on to drinks. Very friendly staff. Read more
Brand new Starbucks so they are a little bit slower because they are training everybody, but they have a drive thru, bathrooms,... and an indoor seating area that is quite large and sleek looking. The ultra modern look of the place is pretty nice. They forgotto make my drink but, went out of their way to make the drink as fast possible eve though there was a line. Read more
It's one of the better locations as far as quality in flavors go (all Starbies are not equal in that). Staff know what they're... doing and are friendly. I wish the menu had more healthy options reduced in sugar and sugar free. I go to other coffee housesmore often because I can order something at those places that aren't saturated with sugar but still have loads of flavor. Read more