Reviews for Baskin-Robbins in Cleveland, OH
I ordered a Hot Fudge Sunday I received the ice cream with barley a drizzle of fudge and it was far from being HOT!! Worst... Sunday I have ever had and they have the nerve to charge $4.80 for it!! I tried to get a second Sunday.....they offer the hotfudge and strawberry.....they were out of strawberry topping.....UNBELIEVABLE!!! You only offer two toppings and can't manage tokeep both of them in stock!!! This will be my last trip to Baskin Robbins! Read more
This store is the worst store they want to charge you an extra fee to mix 2 different ice creams on a shake. They have an... attitude video rude comments on the voice intercom while you're making your order. They tell you that you can't mix 2 differentflavours of ice cream which I never heard that before. Also the shake when I got it was watery didn't put enough ice cream itwas like just a milk drink don't even know what their doing there Read more
i ordered, thur doordash, pre packed and they sent me hand packed,in one of the containers was a bunch of small plastic strings... or hairs. they advertise cookies that they don't have. i dont know what they put in my ice cream Read more
Warning...they close the inside an hour EARLIER than what the website says. I'd give negative points if I could. They also... locked the doors earlier than the posted time. On a summer evening when people want ice cream. Senseless. Read more
Very fresh ice cream, great 2nd shift crew, no wait and very neat dining area just wish it had a larger dining area because... seating is limited and some customers sit in there all day which takes away from potential customers Read more
I ordered a brownie sundae. I ate 2 bites and then found a long black hair in it. I threw it away and called them. It's been... months and I'm still waiting for a phone call back and for a refund. Read more
I had called ahead of time to find out if there was a pint of ice cream that I specifically wanted from the freezer and they had... told me that there was and three minutes later I get there they sell me a quart for $7 when it usually is 5.99. Its way smallerthen what I usually get and more expensive. It makes no sense. Read more
They?re awful. This is the closest baskins Robbins to me so I use to always waste my time going here to grab a mocha blast but... Everytime I would go they either ran out of the mix for it or the blender they use wasn?t working. It?s like McDonald?s and theice cream machine not working but worse because in a place that specializes in mixed drinks, how can their blender never work?And it?s not like it happened for days in a row, I?d go every few weeks and it?s always either the blenders not working or theydon?t have any mix. I stopped wasting my time going there and just made the longer trip to the one in middleberg heights. Whicheven tho it?s 10 mins out of my way, is still way quicker than this one, no matter how long their line is and they?re at least$2 cheaper on everything. They?re always way more busy than the one on Lorain, yet they never run out of mix or have brokenblenders. Don?t waste your time here. Read more