Reviews for Chipotle Mexican Grill in Cleveland, OH
Refused to serve an older man tonight in front of my girlfriend. Said they weren?t serving anymore food and it was only 920 with... 40 minutes left til closed. Tried to tell us the same but she stated they were still open so they did. Been at this locationtwice and both negative and terrible service. Seem to be hiring anyone to work an not care about the location. Punk that servedname was Corey Read more
Went there today for lunch. Was met with rude staff that will hardly give you any chicken on your bowl, and when you ask for... more they?ll finally give you a normal sized scoop, but charge you for double meat. On top of that, the food was cold and notvery good. Honestly, just going to go to any other restaurant next door next time. I?ve heard Rebol is pretty good. Read more
Worst chipotle ever. Never have any chips or guac. I ordered a full veggie bowl with almost every topping, I received lettuce,... sour cream, and rice in a bowl. Food was cold and missing almost everything that was supposed to be on it. Ordered chips andquac, didn?t get those either. Read more
Service was horrible no drinks no chips no salsa no cash no pollo asado even though it was advertised was how you were greeted.... Store not very tidy if I weren't in a time crunch I would've left employees in fighting amongst themselves got a clump ofguacamole that was actually 2 big pieces of unripe avocado. Read more
Probably the worst location in NE Ohio. Always out of food, vinaigrette, crispy tacos, half the time you'll walk in and they'll... tell you they're not taking orders. Why bother even having the door unlocked? Covid really messed this place up. Do yourself afavor and go around the block to Ohio City Burrito for your 9 dollar entree. Atleast it's worthwhile Read more
I placed an order online and came into the store waited 25 minutes before I just had to walk out. It shouldn?t take 45 minutes... to make a burrito. They knew I was waiting for pickup. I could have had my food quicker at a sit down restaurant. Out ofmultiple items and lack any sort of process. Read more
I would give this location zero stars if I could. The workers are RUDE. And when they are out of something and you order online,... they just let you order it anyway and pay for it and then not put it in your bag or tell you. Then when you receive your orderand it's wrong because they don't have something, they tell you it's not their problem and you have to request a refund viatheir app or by calling. Also, every time I request double or extra ingredients I NEVER get it but always am charged for it.Pictures attached. I ordered a bowl with extra rice, extra pinto beans, double chicken, and lettuce, chips and queso, andreceived a half empty bowl and no chips. But I definitely was charged for all of it. Read more
Absolutely awful. I walked in and the place was a disaster. Whoever was running the line well call her A was yelling at another... coworker B to get back to work while the line was waiting for A to add a customer on fb. (Very important ????) She finally gotto taking my order and instead of helping my husband who was right behind me she asked the person behind him for his order whichsplit up everything and confused everyone so it help up the line even more. Employee A was so incredibly rude to everyone -employees and customers (except her friend in line whom she added on social media lol) Whoever was working cashier was verysweet and apologetic and was also confused by the actions of her coworker. We got home and opened our orders which were THROWNtogether. Almost literally. We then had to dig through our burrito and bowl to pick out all of the rock hard crunchy pintobeans. Once those came out the meal was decent but let?s be honest. Not a whole lot to enjoy after that experience. Read more