Reviews for Steak 'n Shake in Cleveland, OH
Waited over a half hour for my drink order to be messed up and a cold tasteless burger. I don't expect them to be as fast as... others but when I can literally go into the store and buy the raw materials myself and cook it in the same amount of timesomething is wrong. I will absolutely never eat at another. Read more
There was a fight between employees. The police was called. In the midst of chaos, they gave our order to someone else. They had... to remake our order, making us wait an additional 10 minutes. The food was okay though. They also forgot to give my sister aspoon for her chili. Read more
Service at this location was great. The cook greeted me and my son as we walked in the door. We did an online order and it was... ready when we arrived. Food was fantastic ???? Read more
Unfortunately the wait was 10+ minutes. I was very specific with my order since I noticed the menu changed not only did they lie... about the PEANUTBUTTER milkshake still being available they gave me REESE?s? I asked for no cherry and they still put one onthere and took it off leaving the cherry juice in the milkshake HELLO I am allergic as well as the lid was not properly securedas it spilled in my car. It?s been a while since I came here but I can see why I will never spend a dime here again they areslowly going down the drain and I can see why locations are shutting down Read more
Who doesn?t enjoy a classic????milkshake?! Steak & Shake?s are bomb! I?ve recently tried the ????flavor alongside my chicken... tender and fries meal. I?ve heard the ???? are ok, I don?t eat beef myself. The food is prepared quickly and the servers arenice. I wish they had fish options that would make them even greater. Read more
The customer service is on point, but the food leaves much to be desired. The fries were ancient and stale and the burgers were... hastily thrown together with no regard to presentation. Not worth the $24 I paid. Read more
We went to this one as it is a little closer than Brooklyn. Should have known when we were the only ones there and it took five... mins for someone to come over (it was 11:30a on a Sunday). Our food was all messed up. My Salad bowl and my son's both weremissing the avocado. Mine I asked for no cheese and there was cheese hidden in it. My youngest I order Mac n cheese for and theserver brought out sliders. I told him that is not what I ordered and he argued with me in saying that is what I ordered. Sadlyfor him, I would never order as my children and I are vegetarian, so no.. sliders would have never been my order. I asked forhim to bring a side plate so we could take fries from my husband's and give to my youngest. He brings back the same plate fromthe sliders with fries on it with smears of ketchup all over it. My husband ordered a milkshake. We had our food and were halfdone eating when my husband asked about it. He finally brought it. Overall, we will never visit this location again. When youcan not get a simple order right when you are dead then it shows the place is not good. I was not going to say anything about mysalad but my husband told me I should as I had only eaten half (the half the cheese was not dumped on). They ended up takingboth my son's and my salads off the bill. Still not enough for me to visit this location again. (The image of lemons.. that iswhat I got when I asked for some.. would you put that in your drink?!?! Read more
We are visiting the area and very excited to find a steak n shake! Boy were we disappointed. Couldn't dine in, followed the car... hop order process wrong I guess, called because our food was taking long, bacon cheese burgers has no bacon and one no cheese,got two straws and two spoons for four shakes and no napkins. Not a good experience. The guy who brought the food out was verynice though and probably working short handed. Read more