Reviews for Subway in Cleveland, OH
Good service. Only one employee at the store. She worked very efficiently
What I experienced here today was simply disgusting. Both hygienically and ethically speaking. I visited this restaurant at... about 4:30 ~ 5:00PM August 4th, 2022. I only came in to charge my phone, but figured I would get something to support theestablishment since I would be using the outlet. As I was deciding on what to order the customer ahead of me ordered 2sandwhiches, he was male about 6ft tall or so. While he was speaking to the woman, first second wrapped anf bagged, the secondsandwhich was on top of the food counter, unwrapped and exposed. Which is understandable. This is the disturbing part. A largeblack fly lands on the customer's second sandwhich (the one that is exposed) The coworker, a white male with a Mohawk andtattoos sees the fly on top of the sandwhich, and swats it away. I watch him swat it away. At which point he walks to thebackroom, and I assume that he is going change gloves and remake the sandwhich. However, he packs the sandwhich up, bags it andhands it to the customer. I did not say anything in the moment because I wanted to give the employee the chance to do the rightthing. But he didn't. He didn't tell the customer, let alone offer to remake the sandwhich. The man paid $26 and some change forhis food. I followed him shortly after to let him know DISCREETLY what had happened. He then went back inside to inquire aboutthe situation. The employees LIED to the customer, then lied to me, accused me of trespassing and called the authorities. Afteran exchange of words between me and the customers (I hurled no profanties) they made disreputable and disrespectful commentsabout my attire, my hair, and the way I smelled. Saying I couldn't afford anything and that was the reason I was startingtrouble. This is after I purchased a drink mind you. The employees then told me the cameras had audio and were listening toeverything I said, I WAS ELATED. "play the cameras back" I told them, to which their response was laughter. At that point I Read more
The problem I have with subway in general is they have coupons but most subway's don't except some of them & personally I think... that needs to change. Read more
Worst customer service I have ever seen. First when I ordered a second sandwich the worker shook his head and told me to order... it with the first one next time. Then he got mad and locked the door so no more customers would come in, and the icing on thecake he was talking to his friends on the phone while he was making my sandwich. This is by far the worst subway I have everbeen to. Read more
I live near this subway and have been here a few times. The Sandwich maker was real nice and friendly, he made our subs... correctly and was courteous from beginning to end. The store was clean. Will return Read more
(appears to be)New Management = bad service. There seems to be a whole new team over the last few months. The new staff are not... trained well. a manager or experienced worker rudely cut me off and told me to wait while he abruptly stopped helping me toanswer a team members question - it was more of the tone that was rude, not the actual action of helping a co-worker. I askedfor my bacon crispy, which has never been a problem before, and he told me that after one time if he put it back in that itwould burn. Totally not true because I have seen them put it back in for 3 times before and I would hope that you could stop thecooking process part way through. The cashier was friendly but the more experienced staff member helping put togethersandwiches was very inconsiderate and rude. Read more
This Subway is around the corner from my job but instead of going to this one, i walk almost a mile to another location because... service is consistently so bad. Employees have bad attitudes, dont smile, are aggressive and whilst eating in once, i witnessedthe most disgusting half ass cleaning job on the floors and tables. Employees also consistently dont know how to make thesandwhiches. Forgetting 1 of the only 3 meats required for your sandwhich and things like that. Bread also is consistentlystale, ripping apart at the fold so that none of your toppings remain on the "sandwhich". Ive given this location multipleopportunities to redeem themselves but everytime i leave even more pissed than before. Read more
Feels dated and some veggies not in stock. Can be slow at lunch.