Reviews for BD's Mongolian Grill in Cleveland Heights, OH
Stumbled upon this Mongolian buffet while looking for somewhere different for dinner. We enjoyed it so much we went twice in one... week. This create your own Asian bowl buffet was great for us since we’ve had WLS. We were able to load up on protiens likechicken, steak, and andouille sausage with eggs and veggies. They also had options like calamari and crab. They let us order thekids bowl and it was enough for 2-3 meals for both of us. Once you choose your proteins, veggies, and sauces you drop your bowloff to be cooked on a large grill kind of like a hibachi. Our first night there we had a wonderful waiter who was friendly; thesecond night’s waitress wasn’t as pleasant. Since we are recent bariatric patients we get judged a lot when we ask for kidsportions and it’s usually not until they see us not even be able to finish a kids portion that they suddenly realize we arelegit. This waitress refused to give us standard to-go containers and instead gave us small boxes that barley fit our leftovers.When I asked for the larger one we received the night before she stated they weren’t allowed to give those out anymore. At thesame time there were waiters taking those same larger containers to other guests and they were sitting up by the grill. I shouldhave just gotten them from there but didn’t realize they were there until after I had been told no, and boxed ours up already.My husband felt very judged by our waitress, and I’ll admit she wasn’t overly pleasant even though we were low maintenancecustomers. Other than that hiccup everything was great. Read more
Great stop fod Asian themed bowls. Great variety of dishes, different meats and lots of veggies with something for everyone.... Their signature bowls seem small in portions but are actually large and filling. If you're a bit adventurous then there is abuffet style option to build your own bowl with raw ingredients and sauces for the staff to cook and bring to your table. Goodoption for a casual stop with friends or family, but not a good idea for a quiet or relaxing meal, as the environment is alwaysbusy and somewhat limited on space between tables. For the price it's not bad, the flavors are great, and their drinks areamazing. Awesome stop! Read more
June 8th- Very disappointed with our last couple of visits. The restrooms are always dirty… the handicap stall in the restroom... has been completely missing the lock for at least a month. One of the main windows is broken and taped up with cardboard, thelines are always full of food on the countertop and floor. I really hope to see some improvements at this location. Don’tbother emailing guest relations they don’t respond. Went back a month later and place was just as bad. Had to request food tobe filled because everything was bottom of the barrel or empty…. Got charged for unlimited after going up a second time toactually get what I wanted. I confronted the manager a second time about the lock and the manager LIED to my face and said hereplaced the lock on the bathroom door. Here are pictures taken July 9th. The one picture is a broken acrylic nail sitting onthe table next to us during dinner…yum Read more
Food was ok. That's about it. Quite dirty & sticky floors & tables. The entrance to the place itself looked shady. Food was... served in old & broken dishes. Sauce containers & silverware were very dirty. While the meat and vegetable options in the buffetcounter looked somewhat hygienic, the overall experience made me extremely skeptical. Wouldn't be surprised if I fall sick or ifthis place has major health code violations. Food was cooked fine but at times burnt or undercooked. Quite inconsistent & mademe feel worried. Shrimp wasn't deveined. Calamari tasted weird. Staff was nice. Unlimited bowl is very expensive & not at allworth the price. Wouldn't recommend and would avoid going here again. Read more
We’ve been here twice in 3 weeks and both times our experience was horrible. Food was just okay it was my first time going on... our first trip there. So it would’ve been nice if the server or someone explained the protocol on how to get your food. Read more
Great food and appetizers at reasonable prices. You make your own bowl of ingredients and it's cooked right in front of you.... Spice it up the way you want it. ????????????? Read more
Last night our group of 4 visited this fine establishment. We’ve never had a bad experience here. But last night… our... waitress was not only managing our table along with other tables, she was also holding down the bar on the opposite side of therestaurant. Even with that burden, she was the best waitress we’ve ever had here. She asked if I would like tortillas to takehome for my leftovers, I told her no even though I really did. She read my mind & brought them out anyways. She was extremelynice & attentive during our whole experience. It wasn’t my birthday, but it felt like it was. She didn’t make us feel weirdfor bringing our own bag of cheese, which I will definitely be doing from now on. If Ashley isn’t your general manageralready, you need to make her the GM. I will be asking to sit in her section every time we stop by from now on. Thank youAshley! ???? Read more
Horrible Service from the Server. The most nasty, sloppy, unprofessional display of customer service. No one like this should... ever be permitted to be in service to the public. Aside from the atrocious appearance (low class 3 inch nails, shedding partycity wig & an ill fitted crop top), the service itself was beyond piss poor. Read more