Reviews for Burger King in Cleveland Heights, OH
8 30 PM , so far its taken 30 minutes at the drive through. 10 min waiting for someone to take my order, now 20 min in line... waiting for my food. Turned my car off waiting. Gas is costing me more than the meal waiting. No one ever came out orexplained, gave up after 35 minutes. Don't go here if your in a hurry, this isn't fast food at all, go to a restaurant it'sfaster. Whoever owns this franchise needs to give up their ownership to someone that cares about their business. Not the firsttime thus has happened at this place Well, went back today, 330 in the afternoon on a Sunday. Only 2 cars in the drive through, waited for 5 min for someone to take my order, when I got to the window 10min later, took my payment, waited another 10 minwhole they argued who had what order. 25 min, really come on Read more
They are never open on time. My husband and I went through the drive thru an hour after it was supposed to open and we got... turned away. This happened last week. Today we go through the drivr thru this morning and it was closed for some reason and wehad to go inside. When we go inside to place our to go order they only have a few select breakfast items like hash browns,French toast sticks, and bacon egg and cheese croissanwich... I don't know if they ran out or if they just didn't want to makeany more breakfast items even though there was literally over an hour left for them to serve breakfast. But going by theirattitudes there it would not surprise me if they just didn't want to make anymore breakfast because they're attitude was yuckyjust like the manager outside on hiwos phone smoking while taking orders with the headset on SMH... I wouldn't put it passedhim if he didn't wash his hands, no one there had any gloves on so needless to say we left and gratefully so. We literally leftand went to the Burger King in South Euclid on Cedar which this Burger King could take classes and notes from because the 2young girls in drive thru had great attitudes and wonderful customer service skills. The food was good and they didn't mindmaking your breakfast with just less than 30 minutes before lunch time. We will definitely go passed this Burger King from nowon which is closer to my house and go to the one in South Euclid because we have given to many chances to this Burger King inSeverance and they can't or don't seem to care to get it together here. They must not want to stay open there much longer and Isay that because you can't make money on bad customer service and food you can't or won't make. Read more
Why is it that drive through takes 30 minutes of waiting. Last time i was here they had no cars in the lot and a sign the said... they werent opening until 4pm because they had no staff. I visited today and after 15 minutes in line i rode somewhere else.Passed them coming back another 15 minutes later and same cars were all still waiting. Crazy to think its 30 minutes for drivethrough service Read more
I wait 10 minutes for someone to take my order at the drive thru and it was only 2 cars before me one at the window where you... received your food and one behind that suv and they were fully staffed. Read more
Second time I get the same excuse computer are frozen so I pull around to give it a minute just to watch the same guy smoke a... cigarette and laugh with a friend about saying we?re closed because he doesn?t feel like doing anything right now Read more
Seems like a lot of the staff may be new, but they were doing a great job considering. It was crazy busy and the wait wasn't too... bad. My order was correct and definitely made fresh. If only the patrons we're as good ... Read more
I see the nighttime?s reviews. Not my experience at 4 in the afternoon. I stopped here just to use the restroom, but ended up... ordering a small fry and nuggets (hot and fresh) because of the visible oversight of the manager, Shawna. I?m not a big fan ofBK because, let?s be honest, they?re not always kept up that well and the service isn?t always great. However, Ms. Shawna isrunning this place! It?s noticeably clean, even the food prep areas. The staff is hustling at her respectful, but assertivecommand. Nobody standing around idly or on their cellphone. And even though she?s giving orders and reminding everyone to wipedown surfaces and keep things moving, nobody seems annoyed by her leadership. She moved past her employees with a kind ?excuseme,? and she was packing orders just like everyone else. Leading WELL by example. She?s 5-star kitchen style running this place.Great job! Read more
This is one of the slowest Burger King out there in the whole North East. Ordered at 1:55, received item at 2:30. 35 mins!... Wow!!! This happens almost every time I am here. Read more