Reviews for Tim Hortons in Cobourg, ON
I've been a regular at this store for 20 years and never left a review, I'm tired of the evening shift having a bunch of... employees not paying attention to their jobs. My coffee has been made wrong multiple times and I said nothing but theunprofessionalism in the 4 workers including the supervisor was just as bad. Talking to customers in the drive-thru? I waited agood 5 minutes before I had to yell saying "hey guys, front counter" their were afew workers who intentionally looked at thefloor to avoid looking at the inside of the store. Tonight's staff was so unprofessional I had to say something! How's abouthiring someone with babysitting experience maybe people will be more inclined to entering the store after 5pm, and the job willbe taken seriously! Read more
This rating is on the drive thru service only! The woman serving us was fabulous. She treated us like she wasn't in a hurry to... money grab and send on our way!! I wish I knew her name to be more specific. Way to go Tim's!!!! Read more
Always love Tim Hortons. Consistent with their tasty product. But I am annoyed with them for removing that donut with... raisons, can't remember the name and for shrinking all donuts over past few years.. And now into winter when I can havewonderful yummy HOT CHOCOLATE !! Read more
I have given this location benefit of doubt time and time again yet they ALWAYS mess up my order EVERY SINGLE TIME. At some... point it just becomes disrespectful of a customers time and money. Every time I go I order 2 drinks both Steep tea?s. I watchthe screen come up with the correct order and then usually 1 of them is a coffee and the other is a steep tea (usually has milkinstead or cream? I even specify when ordering what I want in it) But tonight a young miserable girl with absolutely nocustomer service skills hands me my drinks and I?m none the wiser, get home just to take a sip of coffee not only did they messup 1 but they messed up both drinks. Frustrated I go back and ask for a refund and the supervisor has no sympathy whatsoever.Great customer service :) I have never made a big deal about my order being wrong before but this is the 3rd time in 2 weeksand I?ve only gone 3 times. I highly recommend driving the extra 3 minutes to one of the other locations in Cobourg unless youenjoy wasting your time and money. Read more
Absolutely filthy. Looks like nothing has been wiped down in months. This includes the seating areas, serving counters, as well... as the food prep areas. Food smeared to the glass in the prep areas, toasting grill covered in dried up food and sauces. To topit off my breakfast sandwich was covered in unknown crumbs with a long hair stuck into the melted cheese. Shut this place down! Read more
Terrible! After asking ingredients in the Tim loaded books I got answers from a very helpful cashier guy. I have Celiac disease... so I ordered the shredded chicken without crispy onions. Got the food after 10 min, sat down to find the crispy chicken wasadded. I requested no floured items. Took it back, got corrected quickly. It was good. Also, out of iced coffee. Filthy floors,counters, dust on computer arms hanging over food area. Very worm booth seats. Bathroom was not attended to. Read more
Worse is the kindest word for staff here. They don't know what they doing and don't understand what customer asks for. They have... given atleast 5 wrong orders in front of me including myself and argues with everyone who points their mistake. Such arrogantand rude people who shouts on customers. The lady looking after our order was extremely rude and handled our food in very wrongway. Never ever go here. There are better options available near by. I wish I could rate them in negative!!! Read more
It would be really nice if the hours listed online actually applied to the dine-in hours, or if they specifed the dine-in hours... separately, because as someone who doesn't drive, I'm getting really frustrated with walking up to locked doors. I've never seenany signs, or any mention online, that the dine-in hours are different from what's listed. I understand if they can have thedrive thru open longer, but at least have a common courtesy to say so. This has happened to me on multiple occasions now, bothin the mornings and evenings. Read more