Reviews for Panera Bread in Cold Spring, KY
Very awkward experience. I met a friend here. Nobody was at the counter; Two customers were tapping at tablets that I soon... realized were ordering stations. I ordered everything okay but my friend had issues finding the size of bowl she wanted. Thetablets told us to grab a pager and enter its number; none of the pagers had numbers (I don't think they were charged). I helpedanother customer figure this out since no employee was nearby. We found a table (a number of them were dirty, with trash leftbehind; I had to wipe ours down) and waited. We had no idea when our food was ready, because we didn't have working pagers. Ieventually found mine and my friend's was ready a while after that. My food was great, at least (veggie soup in a bread bowl),but my friend's was cold when it was supposed to be warm. We didn't have time to reorder, so she picked at it and eventually gota refund. The employee apologized to her and was helpful, so that's a plus. This Panera feels like an experiment that will failif it doesn't shape up quick. The employees were nice, but they were hidden behind walls in the kitchen! The focus on tech andself-service feels so cold and impersonal. I would not revisit this location and cannot recommend it as a calming cafeexperience. Read more
I called today to ask if they had chicken and wild rice soup. The lady who answered got highly irate saying, ? No we don?t our... truck hasn?t come!? I have never been to this location but I can honestly say I will never. Learn to treat your customersbetter! Read more
Well I love Panera but this location is a huge letdown! Cero customer service, the tables were all dirty, the food was so cold... and believe me no one likes cold food, the bread was so stale that you had to gnaw the bread I won?t recommend it if you havedentures. Like I say before I enjoy Panera restaurants, but this one if is so bad that if corporate doesn?t look into it will beout of business soon.. one last thing You probably enjoyed expired gas station sushi more then my meal here. Read more
Overpriced, cold meals. The bread was very hard to chew through. Paid $90 to see my children trying to gnaw at the hard cold... bread that came with the tiny bowls of soup. Nobody even greeted us or took our order, we ended up ordering through the kioskafter standing around for a while. A customer here ended up helping us get the cups (that are only available through the emptycashier stand) because none of the staff cared enough to even say a word to us. To top all of this off, all of the tables wheredirty and we ended up squeezing at the tiny tables for two and just ate what we could chew through. I normally wouldn?t complainabout the price had the quality of the food and service been better. Read more
This Panera is a nightmare! I went with my friend to have a coffee and some pastries to have a nice conversation. I pay and them... was No coffee, then I check for the hot water to make tea , Was empty, not hot water, them the croissant was very dry and old. Idecided to drink the cold tea. I ask the cashier to have the coffee and was like " I don't understand what are you saying"what?! and she went to the back but never come with the coffee. I feel so disrespectful and disappointing. I sat outside with myfriend and was so dirty , never clean the tables or clean the floor. I prefer now going to Dumkin D or Cracker Barrel and withthe NEW Starbucks coming soon no way to go back to this place! Read more
A second terrible experience at this location. Missing an entire item in a delivery order. But the worst part was the Mac n... Cheese Sandwich. They advertise a pretty full looking sandwich. Take my word for it, it is not. There?s very few pieces ofmacaroni on it so it?s basically just bread. You can see all this in the picture. Do not order here. Read more
I do not write reviews often because I have worked in the restaurant industry for around 4 years, so I understand every once in... a while that the food isn?t perfect. I have been there around 4/5 times in the past three months and every time it is awful. Thefood is either cooked super poorly or they are out of everything. I have not gotten a baguette every single time. The place iscalled Panera Bread and I can?t even get bread. The service is sub par at best. Management doesn?t seem to care either about thepoor food quality. Will not be going back to this Panera ever again, Newport it is. Read more
No one was at the counter to take our order! So had to use the tablets. If we are going to have to spend 3 times as long to put... our own order in then it should be discounted!! Food is very over priced and the dining room is messy, looks like they mightclean it once a shift. The manager should really be reprimanded for the condition/service of the store. Read more