Reviews for Popeyes Louisiana Kitchen in College Station, TX

Went through the drive through and orded wanting to get 5 tenders but not the meal, got to the front and they charged me 12... instead of even the meal price of like 8. Asked if I could change it to the meal but they said no too late. Like? Couldn't itjust be removed and changed before I gave a card. Definitely don't think the cashier knew what they were doing Read more

I love the food at Popeyes and have been going to this specific on for maybe two years at this point. While the service has... never been good, it's usually tolerable. Lately, though, the drive-thru service has gotten terrible. The wait to even order canreach 15 minutes or more. And that's if they're even taking orders. Twice, so far, I've not even gotten to order. The firsttime, I was told, "We can't help you," after being told, "We'll be right with you." The second time, today, I was at the speakerand waited a little under 10 minutes before just leaving. There was no car in front of me so I don't know what the hold up was. Read more

Not only was I told they ran out of white meat, and I could not wait for any to be cooked, I was sold some old cajun rice. I... went to KFC across the street to purchase chicken when I noticed the rice I purchased was unsatisfactory. I walked back in andrequested a refund and 3 things happened. 1. I was told I could not get a refund due to biting on the rice, 2. A pregnantemployee was very rude and disrespectful. I asked her to get someone else because she had a very bad attitude, 3. The femaleemployee in charge was also rude and threw my rice in the garbage and took my receipt. I asked for the rice back out of thegarbage and asked for my receipt back and put a complaint in with corporate. Corporate issued a refund and noted each concern. Per Corporate, a refund should have been issued at the store. Rufus (the manager) sincerely needs to know policy. Rufus toldthe female employee in charge that i could not receive a refund after she called him on the phone. Rufus was not present. Iwill be receiving a follow up from corporate in 3 business days and this was also elevated to the owner of this particular storeas well as the district manager. College Station, boycott this store until the products and services of the employees eithercloses down completely or improves. No one in our city deserves to pay fair prices in a recession and be treated like trash. Read more

Puck of cheese? Decided to try and give this place another try after 2 30-40 minute waits and bad food. I should have gone with... my gut and went to our friends at KFC across the street. Our ?Mac and cheese? was a pick that had obviously been in thecontainer for hours. The tenders were cold and the staff was less than pleasant. Unfortunately this is our last stop here- I?lltravel to the other local Popeyes locations. Read more

On 05/10/22 after work my son asked for Popeyes for dinner and I promise you I was not trying to go to this new store on Texas... Ave due to the past service experiences. When I tell you the crew looked like all young men working and I mentioned to them howI noticed it?s all young men (not that young ladies can?t do the job great too) but this was the first I saw team work workingtogether and in sync. I promise you this was the first time I wasn?t disappointed with my dinner from this store. Food hot andvery fresh. Even my son said ?dang this chicken good this time?. I was order # 97 and I give 5 ?? Keep up the good work. It wasworth the wait. Ms Lynda S. Read more

WHAT AN AWESOME ESTABLISHMENT! Let me tell ya, old blood took care of us. Got the biscuits! Got the pies! Got the fries and the... chicken! Surprise motha it?s some fries! Management is exceptional can tell they?re going in the right direction. Read more

Extremely disappointed in my drive-thru experience with this Popeyes. I ordered a 4-Piece bone in chicken meal spicy, and I... exclusively asked for mixed pieces. They gave me 3 leg pieces and 1 wing piece - all were mild. I expected a box for thosepieces at least but nope! Received them in a brown paper bag like I was carrying alcohol lmao. Chicken was dry, usually it?s alot juicy on the inside when I get it on other popeyes locations.The fries didn?t seem fresh, not at all crispy. Just sad. Thelarge coke I ordered with it was extremely watery! And I ordered the drink with no ice, so how do you explain it being almostcompletely tasteless? How can you mess up a simple fountain drink? This was my second visit as during my first one I thought itmay have been a one time issue, looks like this is just how this fast food runs here in college station. I will NEVER visit thislocation ever again and I?ll make sure to let my friends/colleagues know to stay away from this fast food restaurant. Read more

Horrible customer service would be ok if the food was good. Burnt mac & cheese, barely any gravy on the mashed potatoes.... Condensation in each container (looks refrigerated). Chicken was under par, dry and only slightly battered. Ear here only if youfeel lucky and have about 45min to wait in the drive thru. Read more