Reviews for Buffalo Wild Wings in Colonial Heights, VA

My family stopped by after a long day of baseball and was pleasantly surprised by the awesome food and quick and pleasant... experience provided by Netta, our waitress. She was fast attentive and never left a drink empty. The food came out hot and readyand we had everything we asked for when it was time to eat. We shared the positive experience with Leela (manager on duty) whois doing a great job turning this location around. Read more

This place is so hit or miss! I've had five star experiences but I've also had zero star experiences! This last experience was... the absolute worst! I'll start out by saying my waitress was fantastic and by no means was it her fault! We sat down and orderedand it was over an hour before half of the orders arrived and I was told the rest would be out shortly. I'm waiting and waitingand the three meals are already eaten and the rest of the food still hasn't shown up. I finally see my waitress and ask herwhat's going on? She assured me the rest will be out shortly. About 15 minutes later, still no food (by this time we've beenthere almost 2 hours). The kids are getting very anxious to leave and hungry for the ones who didn't eat. I decided to justleave and eat somewhere else. I looked all around for my waitress and she was in the back cooking my order. Which I think isabsolutely ridiculous! That is by no means her job, the cooks should absolutely be on top of their jobs better! Read more

Absolutely HORRIBLE!!!! I would never recommend this place to anyone. I'm sure maybe somewhere other than COLONIAL HEIGHTS might... be better. But I can assure you this Buffalo Wild Wings is the WORST. everything we went to order, they managed not to have. Iread the menu clearly and chose Coffee as my drink, only to be told they don't sell coffee here... They don't have buns, so theycan't make burgers. They don't have this so they can't do that. Please do yourself a favor and don't waste your time here!!!!! Iwould also like to add that I honestly feel bad for the waitresses who obviously have a terrible manager and is screwing overall of their employees! Read more

I had the worst experience ever at a restaurant this evening at this location. The server took our order at 7:05 p.m. and we... still had not received our food at 8:00 p.m. She failed to keep us abreast of how long the food would take. She comes to ourtable at 7:45 p.m. and tells us that there is a problem with the printer and she needs to take our order all over again. Thiswas completely unacceptable. She failed to use common sense and check with the kitchen staff to see how much longer it would befor her table to receive the order she placed almost an hour ago. This server showed no remorse at all for her incompetence andher lack of professionalism. When I asked to speak to a manager, the manager was unapologetic and neglected to offer anydiscount, compensation, etc. She also said we would have to wait additional time to receive our food because they were workingon wing orders. UNACCEPTABLE! The restaurant was not busy at all; however, you cannot teach people how to be courteous andrespect people's time. They need to hire people who actually know the definition of customer service. This server also triedto avoid us when the manager came to speak to us at the table. Clearly, she has a lot to learn and this establishment does atwell. The manager and her staff need to be reprimanded and this place needs to shutdown immediately! Read more

This place is a nightmare. If you enjoy waiting 30+ minutes for your food then this is the place for you! Oh and make sure you... never call in your order unless you’d like to pay $1 extra JUST FOR CALLING IN! My go to burger was the most bland tastingburger I have ever had. Avoid at all costs. Edit: If I could give negative stars I would! My granddaughter came here along theway home for the sole purpose of discounted chicken and once again she left angry with a horrible experience. You’d thinkordering boneless wings, traditional wings, and fries would be an extremely simple order. Well these geniuses at this locationruined that too. She should have checked our food before driving all the way home but that is her lesson learned. We receivedboneless wings of the wrong flavor and cold fries. What about the traditional wings? What about the correct sauce on theboneless? What about fresh fries? That’s too much to ask for from this location. By the time she made it home and realized theorder was in shambles I called and requested the manager and I was left on hold 30+ minutes and my granddaughter was able todrive up to this location and show the manager that I was on hold waiting to speak to him. He seemed miffed when she showed himthat I was on hold this long. When she brought up the first concern he told her “that is above my pay grade”. Thank you forcaring about your customers. When she explained that our entire order was wrong he didn’t want to give her the correctedboneless wings because she received boneless wings earlier. She had to remind him that they were not the flavor we ordered.There was no compensation what so ever for her time, gas, and frustration, she was just given the order that was too hard togive her the first time. Pictured below is what we originally ordered. This is a simple order that was some how destroyed atthis location. Read more

Ordered food through Doordash did not get my dessert because BW was out of it so they sent nothing wings were dry and old. I... took them back and still got old wings when I complained was told by Manager Nicole to call Doordash. Why they delivered my foodearly! You guys kept giving old food. Read more

The wings were done perfectly. I'm pretty sure they're just having a staffing issue right now because they had half of the... dining room shut down. The place is starting to show its age needs to be redone but at least the food is still good. Read more

I went there with my boyfriend and they said it would be a wait but we didn’t have to wait. It’s a Friday so it was busy but... they got us right in. Our waitress Ariyanna was super nice with her trainee. They helped us with ordering since we don’t gothere often. Food was great and service was good even though it was busy. Give them the benefit of the doubt it’s during avirus and low staff, they did good ! Read more