Reviews for Dairy Queen Grill & Chill in Columbia, IL
Very clean, despite the fact that the employees look dead on the inside they're all very nice.
Always fast, friendly, and clean! There?s a reason this DQ was rated one of the best DQ?s around! This is the one you want to... go to. The owners keep a great standard. The staff are always friendly, and have a smile. Wish no masks anymore, you can seethem again! :) I haven?t gone through the drive thru much, but the last time I was, it was quick! Read more
Best experience ever! Went through the drive through and had excellent and professional customer service with Emily.... Additionally, the food was accurate, hot, and fresh. Got ice cream to that was perfectly made with lots of toppings :)management had a good hold on things. 11/10 experience and will be back because of it! Read more
Food is and 8 but they get my order right every time! That makes them a 10.. Fast and friendly. Love this place..
Drive-thru on 7/22 around 11am. I really enjoyed the young man taking orders. He sounded very happy and energetic. He was... thorough and covered everything with my order. He just made my day. I hope management sees this or he sees this. Kudos! Read more
EDIT: Once new management took over, this placed turned completely around. The best customer service, everything fresh, and... correct orders received. I no longer live in the area, but saw that my past review needed to be changed because they no longerdeserve that. Keep up the good work!! ----- I have never left a Google review but I feel I had to say something. This is theworst DQ I've ever been to. This is the worse restaurant of any kind that I have ever been to. My husband and I have lived inthe area for years and only had a few good experiences here. We opt to travel farther to Waterloo DQ because of the horribleexperiences here. But every now and then we decide to give Columbia DQ a chance and are mad at ourselves every single time.There needs to be a mature adult there. Tons of horsing around every time. I watched them play with ice cream and throw out 4ice cream cones from it, and kick around cones on the floor. The employees are horrible at talking to customers! If they getsomething wrong and you let them know - the attitude you get!! Our order is always wrong!! Don't get me started in the wait.Today we waited 20 minutes! It's basically ran by high schoolers who don't know or understand customer service, let alonerespect! They need guidance and training especially since they're our future! I can't imagine having to work here!! This hasbeen going on for years, don't know how they're still in business. Go to Waterloo. Or Marie's. Or Happy Days. Read more
The Summer Berry Cake Cupfection is delicious! I had no idea what it was but the gentleman explained it perfectly. It's vanilla... cake, mixed summer berries, vanilla ice cream, chocolate shavings and whipped cream. What's not to love? The cake inside evenhas frosting! Read more
They are really fast getting food out there.