Reviews for Island Paradise Jamaican Restaurant in Columbia, SC

Horrible establishment and I hope they go out of business. I placed an order through Door Dash and my dasher told me they... refused to make my order because of a discount code that was applied on Door Dash that was supposed to be inactive. Instead ofaccommodating their customers they're money hungry and would rather lose business over something that was out of the customerscontrol. Will never order from here again. Update: Thanks for proving my point. You have too much time on your hands and willlikely never succeed as a business. Have a blessed day. Read more

Most unprofessional place ever. Ordered via doordash with a promo code. When my dasher arrived to pick up the food they refused... to make the food because they said they were unaware the promo was still active. That is not my problem, that is a doordashproblem and something that they should take up with doordash not me as the customer. They therefore, cancelled my order becausethey did not want to accommodate a measly $10 coupon. I will never order from this place again! Read more

I don?t understand why this restaurant is always closed?.. it?s very unprofessional to allow customers to order from your... restaurant via DoorDash, wait 2 hours for food, just to find out from the DoorDash driver that you are closed!!! This restaurantdoes a poor job managing their hours of operation on DoorDash and Google. On Google it says you guys are open right now andyou?re not!! Obviously Management needs to do their job and get a grip on this! I will NOT be ordering from this establishmentagain, and would encourage others to check out more reliable Jamaican restaurants in the area. Read more

The food was so good. I ordered oxtails, rice with peas, and.cabbage. The meal was absolutely delicious. This was my first time... ordering and I will be back again. ???? Read more

Food is good but their terrible customer service & rudeness outweighs that! They NEVER answer the telephone so I'm forced to... order through Doordash for pickup orders. If they are out of a "side" that I order they will substitute with whatever THEY wantwithout even notifying me or asking if it's okay! The last time I ordered, Doordash offered me a promo code to use for 20% offany order. When I arrived at Island Paradise to get my food I was told they never prepared it because they "don't takepromos"! That's an issue they need to discuss with Doordash, not me (the customer). So they'd rather lose an entire order & aregular customer than give a one time 20% off? Fine with me. I'll never patronize this establishment again. Response toowner: Sir, perhaps it is you that is confused. I contacted Doordash twice prior to writing this review. They informed me that amerchant DOES have the option to contact them when there is an issue with an order. I have a screenshot of my chat with Doordashstating this but, for some reason, I'm unable to attach it here. When I arrived at the restaurant, your attitude was extremelynonchalant about the situation. You leaned on the counter & began looking at your cell phone while I was still talking. That'swhen I told you to just cancel the order. And, yes, I was upset b/c you inconvenienced me by not preparing my food. I was omwto an event & wasted precious time (40 minutes) driving bk & forth to your establishment. The fact remains that you lost aloyal customer over a 20% discount (that was offered through Doordash). The site allowed me to apply the discount so how was Ito know that you don't accept it???? Read more

Great place, great food all around, and generous portions. Only complaint is that you guys should answer your phone when someone... wants to call in a order in my opinion it would make things a little easy on you guys and the customer. Read more

I am all about flavor. My Brown stew chicken and cabbage was amazing. The macaroni was ok, I think I got the end of the... pan...yet my other food made up for that small issue. I will be back!! Read more

The rice and peas was scorched and could taste the burntness which made the oxtails taste horrible. This restaurant was at the... top of my list for Jamaican food but because of this error it has dropped to the bottom. Take your time and cook quality foodand if you burn a pot of rice or something throw it away dont serve your customers your mistakes. Read more