Reviews for American Girl Columbus in Columbus, OH

What a great environment for Young Girls to choose their favorite gifts. Beautiful store and helpful staff.

We had a birthday celebration at the Columbus location. The staff was amazing! Teyana was so much fun. We were thrilled with... the beautiful transformation done by the hairstylist Lilly. It was a great day! Read more

So many wonderful dolls for that special gift! Dolls of all ethnicities. Small baby dolls, little sister dolls and big sister... dolls. Such a fabulous selection of clothing for your doll and your child! There are play accessories and pets! These dollswill last a lifetime and make so many happy memories with your child. The staff is fantastic in helping you make choices. Thisis a special gift to give....and receive. Read more

Store is nice. The staff that was working yesterday (8/21/22) was not. I couldn?t find the doll my daughter wanted, on the... shelf, an employee that was walking around the store overheard me tell my husband I couldn?t find it, so she told me to take thedisplay doll to the cashiers and ask them. The display doll was missing a shoe. As soon as I walked up there, there was 2cashiers/employees standing there talking and made sure they finished their conversation before acknowledging I was there. Whenone of them noticed I had a display doll in my hand, she immediately noticed her shoe was missing and said ?her shoe is missing.Where is her shoe? Is it on the floor?? I told her I didn?t know, and it wasn?t there when I grabbed the doll. She asked me whyI had the display. I told her I couldn?t find the doll on the shelf and another employee told me to take it to the front deskand ask. I told her my daughter wanted this doll. She snapped at me and said ?her name is Nanea?. She was so offended that Ididn?t know the dolls name. ???? She grabbed the doll from the shelf and TOLD me to put the display back. She was just flat outrude and unwelcoming. My daughter was also going a little wild in there. She is autistic and was a little over stimulated. Shewas NOT crying and having tantrums, she was just excited and we got a lot of mean looks from the employees like they?ve neverseen little girls super excited in an American girl store ???? Not friendly and most likely won?t shop at the location again. Read more

I was very happy with the energetic staff and fun displays.

Uff... My little daughter was so excited, but my wife was so way more... Lol Beautiful store with beautiful dolls and... accessories... Beauty Salon was Amazing... Friendly Staff... Be prepared to spend because you going to fall in love... Lol Read more

It was great to see the store filled with kids again. I love coming to this store. The staff is always friendly and helpful. ... They have great displays of all the dolls. It's always clean and bright too. Read more

My wife loves to shop here and buy things for our grandkids. The store is well stocked and has helpful staff. They have a nice... bistro you can rent for a party. Read more