Reviews for Donatos Pizza in Columbus, OH
The Carriage Place location used to be good before Covid. Now they have zero customer service. I picked a "take out" order... yesterday - breadsticks and pizza. After Covid, I decided to give 15-20% tips on take-out orders because the restaurant industrysuffered a lot during the lockdown. So, I gave a tip before I left the restaurant. I came home and found that the breadstickswere charred. I drove back to the restaurant and asked the guy if he cared to look at the breadsticks while putting them in thebox. He didn't have an answer. He was not apologetic. He said, "breadsticks are frozen and get a little burned when we put themin the oven." I was surprised to find out that Donatos wasn't baking fresh breadsticks. He gave me better-looking breadsticksbut showed no concern that his mistake caused me to drive back. This is not the first time this location of Donatos has givensomething burned. Customer Service has gone down the drain after Covid. I hope the Store Manager reads this and does somethingto improve the customer experience. Read more
Avoid this store at all costs. It has went from bad to worse. Nothing like calling and being lied to by a manager. I placed an... online order got an email confirmation with a time it would be delivered to my door. Then I received a text from Doordashstating my delivery wouldn't be here until 40 mins later. I called the store they offered to credit my account out for the saleprice or they would credit my card and funds would be credited to my account within 2 to 3 business days. The "manager"( a younggirl who refused to provide a name of herself or the Store or the District Manager because it was against policy due theirsafety) not only bold faced lied placed me on hold said she was checking what time the food left her store and that shepersonally handed it to the driver comes back to the phone 5 or 10 mins later to tell me that the food was just now leaving.None of what she said made any sense. If she's a manager then she needs to learn how to manage. She needs to learn how to be anadult and not lie. I love how she said it comes with reheating instructions. If I wanted to cook I would have cooked and notspent $50 on garbage food. Please see how the pizza arrived all smashed up. This place is off the list. Read more
Ordered 2 pizzas and a 2liter yesterday at 6:12pm. Someone delivered one pizza which was not even one we ordered (this one had... jalapeño on it so even if we wanted to just eat it we couldn?t because the kids don?t eat spicy) and nothing else. CalledDonatos and the lady was nice and said my order had been sitting there and she?d remake it and send it out and apologized forsending the wrong pizza. An hour passes so I call and no answer. 30 more min pass and I call again. Wait over ten minutes for noanswer. I called 4 different times to get no answer. Food never showed up. I call this morning and speak to the manager who wasrude and didn?t apologize one time. Offered a store credit but i stated I?m not interested in that. I want my money back to mycard because that?s ridiculous. He cuts me off said I need to call 1800donatos for it and hangs up on me. Extremely rudeconsidering I paid for food that came wrong and I brushed off and said mistakes happen I?ll wait another hour pretty much andfood never show. Poor management! Read more
Terrible experiences with this location in the past. I typically order from the Kenny Rd location but gave this location another... try. Ordered my pizza at 6:18pm on a Saturday night and received a text at 7:08 that it was cancelled. No reason, justcancelled... Tried to call but after waiting for 10 minutes on the phone, it went to a busy signal. I will not be ordering fromthis location again. Really hope I at least get my refund for my cancelled order. Read more
Typically they do very well, but today they burnt 95% of my cheese pizza. I didn?t checked in the store and found out at home.
We got plant based ?pepperoni? and black olives on an extra large pizza and Dr. Pepper picked up.. was yum and esp the meatless... meat part is awesome! Not sure how many other places offer this option but it?s great for new vegan curious/conscious people. Read more
Pizza is always good, I love the sauce! The workers were very nice when I went to go pick it up? I ordered bacon and pepperoni... as the toppings and as you can see in the photo I picked the ?bacon? off as it was very fatty. I?ll just remember next time tonot order the bacon as a topping. Read more
Your order WILL be wrong, if/when you try to call. They either blame it on doordash or don't answer at all. This isn't a one... time occurrence, they've messed our order up 4 out of the 9 times ordering from here. I literally TRIED to give them the benefitof the doubt as I own a business but this is ridiculous. I'm out of about $50 from ordering from this Donatos. Oh and lastly,they WILL burn your pizza, FOR SURE. Just save yourself the time & go to the High Street one, the food/Customer service is worthhaving to pick up your Pizza. Today I didn't even receive my food at all. The picture below is from the LAST TIME I ordered fromhere. (Wrong pizza & of course burned) Read more