Reviews for Dunkin' in Columbus, OH
the service is very inconsistent and i havent gone back in a while until today and this is the bagel they gave me...
Yes. That is a hair in a muffin we received from Dunkin Donuts along 5th Ave in Grandview. Called the business and they told us... to come back for a refund but we had already driven home? that was it, they didn?t even apologize for the hair being in themuffin! Employees were clueless and no help. Contacted corporate? they asked for pictures and told us to contact the storeitself for a refund but that?s all. Corporate wouldn?t even offer a refund or a credit. Hopefully corporate will reach back outafter seeing these pictures but at the end of the day, no refund and no apology. Disgusting. Read more
Geesh. Not a great experience. The order was incorrect twice, nobody seems to have their responsibilities in order, frantically... running around in an attempt to get things done but then they just totally drop the ball on service. Several employees werearguing about who made our drinks incorrectly right in front of us and passing the blame, including the guy that DID make ourdrinks incorrectly and took no ownership. After 3 attempts, we finally got our order. By this time the dining room had filled upwith other unhappy guests whose drive-thru orders were incorrect. Not good...not good at all. Read more
We ???? our local Grandview Dunkin'! The staff are always smiling, helpful and friendly and they go the extra step of... remembering you! Their prices are SO competitive and all the iced coffee drinks we've tried are DELICIOUS! The new pesto grilledcheese and hummus toasts are scrumptious too! Read more
The drive-thru experience is great, the customer service is also respectful and polite. The screen is well-lit and digital. They... give you time to look at the menu then take the order. The food has always been delicious, and the refreshers are amazing on ahot day! I also had the opportunity to walk in- the place is clean and there are restrooms. There is a mobile order pickup nearthe cashiers, and a selection of bakery items and donuts. The manager was helpful and patient with our orders. Overall wonderfulplace! It does get busy during peak hours (breakfast, lunch) but in between those times (like 1pm on a Saturday) it is slow. Read more
This is such a great place! I love coming here for the food and drinks. Definitely try their refreshers. I always like their... avocado toast here as well. The drive through is very convenient. I?d recommend downloading their Dunkin app so you can getpoints with every purchase. (You?ll get a free drink with points) Read more
I will not be coming back at all. The customer service is poor and my drink had a bug in it. Unlike Starbucks, who greet you... upon driving up to the window/repeat your order and total cost before accepting payment- this location doesn?t greet you, nor dothey double check your order or inform you of the total- in fact all they do is stick out their hands for your money. Starbuckswill ask you how you are while you wait for your order. This Dunkin has no sense of customer service. And on top of that mydrink had a bug in it. See picture. You can?t pay me to come back. Read more
The staff are always friendly and working their hardest. Just the food is inconsistent sometimes and is either scorching hot or... still kinda cold. The coffee is always good though. Read more