Reviews for Panera Bread in Columbus, OH
Friendly, but honestly they never get a order correct. Always make a completely different sandwich, forget a pastry, silverware.... The day they actually do get your order right is surprising. They should definitely check receipts or have a 2 check in process.A order is never fulfilled correctly. Read more
I ate a very-early-and-pleasant breakfast yesterday morning [10-22-2022] at the Panera Bread at 611 E. Livingston Ave., Ste. A,... in the "Southern Orchards" neighborhood of Columbus and across the street from Nationwide Children's Hospital. I had beenplanning to attend an all-day conference yesterday at Nationwide Children's Hospital so I had decided that I would eat breakfastfirst at the Panera Bread that is directly across the street. My food choice for yesterday had been "Sausage, Scrambled Egg andCheese on Ciabatta." For some reason that is not completely clear to me, the sandwich that I had paid for and had received hadnot included cheese. I had not been charged for cheese and I had not received cheese [which had actually made for aslightly-cheaper breakfast than I had been expecting]. I believe that it is possible to order -- and to pay for -- your food onone of several machines that look like credit card machines but I had not noticed those machines until after I had ordered andhad received my order and had learned about the missing cheese. If you are near Nationwide Children's Hospital during the earlymorning [as well as during other parts of the day], I recommend the Panera Bread that is directly across the street. But I alsorecommend that you verify that you have indeed ordered what you had intended to order. Read more
Don?t come here. Every time I order from here they forget something. Every Panera is inconsistent. Half of them don?t add cheese... to your soup or include the baguette for a bowl of soup that was $9. They never reply to guest concerns. No two paneras make thesame product the same way. Half of them don?t even cook your bread or toast your sandwich. Overpriced garbage Read more
First, I need to start by saying that I rarely if ever give negative reviews. I typically only leave four or five star reviews... at places I really like. However, this place is a glaring exception. Second, I need to say that I love panera. They are one ofmy favorite food chains. Their food is healthy and tasty, I like their corporate practices, and my regular experience is afantastic one. With those qualifications, I would NOT recommend this panera. We submitted a rapid pick up order, sending itonline at 12:00 for a 1:00 pickp up. We were traveling through the state. We arrived 15 minutes late. Our food was not ready.Furthermore, there was a digital list of about 20 people's names ahead of us, despite the fact that we had ordered at 12:00. Atabout 1:20, I asked a manager to cancel our order (which they hadn't prepared) and refund our money. He assured me he would. At1:49, I received an email that our order was ready. I check my credit card statement a day later, and the manager had NOTcanceled my order. Fortunately, when I contacted the corporate office today, they said the'd refund my money. I'd recommend thatyou visit other paneras until the corporate office has time to get their house in order at this specific panera. Read more
40 minutes(so far) to get 4 bowls of soup. Still waiting. More interested in dancing to the music in the headphones he is... wearing than get my order completed. Finally gave up and asked for a substitution so I could leave. Read more
Panera is typically a favorite. They were exceptionally busy and having difficulties with things running out and getting orders... prepared and customers served. Disorganization caused about half the issues. Substitutions were not correct for missing items.Took much too long to make replacement items. Instead of focusing on current customer, left me standing with all but onesandwich while made a dozen other orders. Management needs to be more focused on order to avoid chaos and bad service. Read more
This place is convenient but I don't know why I keep giving them my money. It keeps getting worse and worse. If there's some... great broccoli shortage why not remove it from the menu instead of selling me a chicken teriyaki bowl with one piece ofbroccoli? The "bowl" only filled a third of a small bowl. Normally I get the pick 2 soup and sandwiches but those have gottenmore expensive and increasingly disappointing, so I tried something different. This cost $12 and I'm still hungry. Read more
The online/over-the-phone ordering process is completely broken at this particular location. They never get the order right; the... they can never hear or understand your request. It?s just an underwhelming customer service experience especially for it toserve the hospital staff. Read more