Reviews for Baskin-Robbins in Commack, NY

Zero stars! I was trying to decide betw a candy covered cake and a regular ballon cake. I spoke to Craig and he said the candy... would be $5 extra, so I opted for the $54 balloon sheet cake. When I went to pick it up, an extremely rude woman told me it was$60 and when I tried to tell her my conversation with Craig, she didn?t even want to listen and threatened to take away the cakeif I didn?t want it or complained any further. I have never seen such an ill mannered, uncaring, unprofessional individualbefore. If she is an employee, she should be fired. If she is the owner, she should lose business for her atrocious attitudetowards her customers! Read more

Went to Baskin-Robbins around 3:30 pm today. The girl working there got my mother?s order wrong and when my mother pointed it... out the girl insisted my mother had ordered something else. She had a bad attitude about it, as if my mother was in the wrong.When she finally made the right order she just handed it to my mother without a word and moved on to the next customer. Justpoor customer service all around. Read more

Best Baskin Robbins in the area. Cleanest place with most flavors

It's ice cream at Baskin Robbins! What could be bad? The ice cream is creamy, flavorful and delish! Good toppings. Friendly... service. Definitely worth stopping on the way home to cool off with a cold treat! Read more

Excellent customer service.

So we order a caramel cappuccino blast. Was made right rhe first time but upon getting it. There was dust and hair all in the... lid on the inside so we politely asked for it to be maid again. The second time order was completely wrong and the woman makingit gave us a really nasty attitude. So we asked to speak to the manager in which she said "I made it the way they wanted it andnow they dont" so instead of the manager coming to see qhats wrong they just gave us the money to shut us up when all we wantedwas the drinj.poor management but the first girl who helped us was nice and did it right but the dust and hair... Read more

This used to be my go to shop for 20 years. I used to buy a minimum of 7 ice cream cakes a year and went there at least 35 of 52... weeks. Since the recent staff change this has become a very badly managed place. Most of the staff is rude and more interestedin gossip than customer service. Even though I always tip since I believe in tips but they cannot even muster up a thank you.Sad you lost us as a customer. There are plenty other Baskin Robbins that will appreciate me as a loyal customer. Maybecorporate should take more time training your staff in customer service. Read more

Open late, and great selection.