Reviews for Chipotle Mexican Grill in Concord, CA
Spending 50 dollars for 3 leaky burrito bowls was probably one of the worst uses of my money I have dealt with in a while.... Terrible customer service the employees working the serving line need to be dealt with immediately. No place for being moody,especially in a restaurant. Found a rubber band in one of my burrito bowls when opening it up. It had me sick and wanting to bereimbursed for this despicable service I was treated with. I hope management gets rid of whoever was working Friday, (7/8/2022).There is no room for attitude when you are in a position as such even if it is an hour before closing. Disgraceful. Will not becoming back to this location. Read more
Where to start, if I could leave no stars I would. My daughter dances in the complex and comes about 2 times a week and without... fail the service is awful. Tonight was no exception. The employee was rude, slammed the bean spoon down so hard beanssplattered all over, tossed the chicken spoon with such force into the container everyone looked up, and then sent the bowl downthe line in a disheveled push. No forks, garbage cans full, soda station a mess. No manager is on-site, no matter what day yougo. This is one of about 20 stories I could tell of a complete lack of care. One day I watched the employee drag a rag downthe line and it went into the bins of food, pushing back in old food along the way. This place needs so much help andsupervision. Won't be back! Read more
Just horrible, the serving sizes are just horrible, I made an order online and this is what I received. I can see the bottom of... the bowl on both plates. They have a small scoop of rice and sprinkled chicken and beans on the sides. Read more
This store is a good option since it doesn?t seem as busy as some of the other Chipotles in the area. There is a huge park lot... out front and after dinner, you can grab an ice cream at Baskin Robbins and they pay your cable bill at the shop next door. Total convenience. Like most Chipotles, the only frustration is if the staff makes food for online orders instead of servingthose standing right in front of them. It?s something I do not understand since the most important people are the ones in yourshop, not the ones who dial food orders via an app. But since they try hard and there is always a place to sit, I highlyrecommend this shop if you are in the area. Read more
There was 3 people behind the counter, but for some reason the pace everyone that was "working" was extremely slow. Employees... being slow, that is fine, but what made me give this place a 2 stars was the portion. I understand that depending on who isworking, the person that scoops the ingredients can varies in terms of portion. However, my experience today was ridiculous. The lady that scooped my choice of meat only gave me half a spoon/scoop full. In the end my burrito bowl was only 2/3 filled. I will never go back there again. Read more
Came here for dinner at 730pm and I was surprised at how many items they were missing for a time that's considered high traffic.... No efforts to replenish the beans, salsas, or drinks. Not sure if this location is under staffed but the facility in general hada lot of trash on the floor and the stalls in the women's bathrooms were all missing toilet paper. Only good thing was all theparking. Read more
Good food. Fast service. My go to place whenever in a hurry and want some healthy food.
Bad customer service , lazy workers. They just talking, but working is very bad it's my last visit to this store and the time is... not busy time Read more