Reviews for Papa Johns Pizza in Concord, NC
Well my pizza was on time. The most important it was made correctly! Also my delivery driver was pleasant. Thank u
Employee at the front cash register was very nice and pizza was good.
Waited for over an hour for my pizza just for them to cancel my order they didn?t call or email me to let me know either... terrible place basically got scammed out of my $20 and I have no idea when I?m supposed to get my $20 back Read more
Honestly if I could give a zero I would. Customer service starts with the general manager and trickles to team. I came into... establishment at 12pm to get the large 1 topping pizza for 8.99 that I had got the night before from a very friendly manager at10pm. When I went today the gm said that I needed to go online or order on phone. I came in 6 months pregnant and as a previousgm for this company this is honestly ridiculous. He could have done the same the night manager did the day before. How do youtell a customer his manager was wrong for honoring a special. No you have the worst customer service I?ve ever seen. I willnever order from this location again!!! Read more
I will NEVER use this papa John's again. I placed an online order at 630pm with an estimated delivery time of 27-30 mins. I... waited until 740pm before I called and was told the driver had left my order and I would have to wait another 45 mins to get myorder with a sorry 25% discount. If I could have given no stars I would have. If the driver left my order it seems like theywould have had another driver to make the delivery I'm just 3 mins down the road. Hell the manager could have brought it forgreat customer service. VERY DISAPPOINTING. Read more
Employees are not managed: Hi! I am not typically one to send a bad review, but from the customer service industry myself, you... should know that I feel concerned about how the store is managed at: 3805 Concord Pkwy S Suite 112, Concord, NC 28027. Our orderwas incorrect and even one of the errors was my fault...while speaking with the sweet girl who answered my phone call, I couldhear ALL the other employees in the background talking about other customers, they were so loud. I tried to look past it, butsuddenly realized I did not feel comfortable having a part of my order remade and re-sent. I truly felt like this team wouldhave stepped on, and or, spit in my food (just by the background chatter I could hear- it was TERRIBLE. I've never experiencedsomething like this before.). I, uncharacteristically, immediately asked for the manager, she picked up and told me that theemployees were just slow and bored. Um, no. The manager there needs to learn how to actually MANAGE, and I will NEVER order fromthis store again. I have been ordering from here since 2013. NEVER AGAIN. Everyone at this store needs to be retrained.~Lisa Read more
Pizza tastes great, as always, but the inability to properly cut a pizza is unacceptable. This is now the third consecutive... order where our pizza looks like it was cut by a preschooler. Edit: Gave Papa John's another chance because we've had plenty ofgood experiences in the past. I should point out that they were all at other locations. Ordered 4 large create-your-own pizzasfor carryout the other day, 3 of which had extra toppings. I was charged extra for the toppings as expected, but when I openedthe boxes at home for the kids to eat, I noticed that there were barely any toppings. One pizza was ordered with tomato andspinach... There were four small pieces of tomato and four small spinach leaves on that large pizza. Couldn't even tell if theextra cheese I ordered on the cheese pizza was there. Looked just like the other three minus the toppings. When I drop $50 onpizza, I expect better quality. Not spending another dime at this establishment. Read more
this was the worst experience ive ever had. was told it would take 10 minutes.. took 2 hours.... enjoy.