Reviews for Sonic Drive-In in Council Grove, KS
The carhop wouldn?t come out to get our money and keeps giving dirty looks. Thats not okay. I didnt know that we had to go in... and give them the money for our food. Read more
This place puts customer service last. We ordered our food and waited for an extremely long time when it didn't show up I rang... the red button and asked if we was going to get our food. She answers "I don't know what did you order?" I gave her the orderagain and she asked did you have the order of mozzarella sticks?. We never got our food We again went here for a late lunch andabout a third of the order stalls were broken the person taking our order was confused and we had to keep repeating our order.Also they were out of co2 and had no carbonated beverages Read more
Honestly this location has had ups and downs over the years but I love Judy! and the people at this location are working really... hard to give the best they can to their customers. I have a big family and they make sure they have everything when they give usour order sometimes they know what I want before I even have to say it can't beat that customer service! Read more
Update: most of the card readers and screens are broken or non-working. Mobile ordering seems to be nonfunctional at this... location (as of Dec 2021) as well. While the food is just like what you?d get at any Sonic, the service is often very slowhere. Sometimes they give you the wrong flavor of drink, and sometimes they don?t put in condiments. But it?s almost alwaysslower than you?d like, and that hasn?t changed for years. Read more
My carhop was Great! But I ordered through the app and sat there for 20mins to get my food. I pushed the button to see where my... food was and then I saw the person slam my food down. It was cold like it had been setting for awhile. Read more
I ordered online with a set time to pick it up and I still had to wait 10 once I checked in. Then my order was wrong. I live 28... miles away. I was in a rush and didn't check before I left the parking lot. I was 15 miles out before I found it my order wasNOT what I ordered. $10 wasted! This sonic is always BAD. Not the first bad experience I've had here. The food sucks and theorders are usually wrong. Service isn't do great either. I shan't eat there again. Read more
I was very disappointed ???? I used the app to order ahead to give them time to make it fresh. When I arrived they were nice and... walked me through the process of changing in. Then stated it will be out as soon as it is ready. My YES it's going to be hot andfresh. NO I got home and took a bite. Cold cheese not melted greasy burger didn't even cover the bun. Made my stomach upset fromone bite. I wish our Sonic could get it together. This is what I ended up with . Read more
Horrible service. Only customers they had and we were missing part of our meal. They informed us we didn?t pay for the meals... when they were clearly repeated back to us when ordering. Still not exactly sure what we paid for but our total didn?t matchwhat was in our bag. Whoever the supervisor was on 11/4 at around 6:15 pm clearly does not know what customer service is! Iwould have happily paid the additional cost for the tots and drinks if I knew what I had paid for to begin with! Read more