Reviews for Honey Dew Donuts in Cranston, RI
Regular coffee is better then dunkin and prices are good
I love their coffee it's really good and the girls are usually 99% great at the window during the day. My husband went thru the... Park Ave window a few nights ago and ordered a large iced coffee and the girl insisted he ordered a medium. He said fine andtook the medium. He gave her a $10 bill & she gave him $1 change back. He said I gave you a 10 she insisted once again hedid not and she pulled out a 5 dollar bill from the drawer. He was very frustrated took the wrong change he was due andleft. He came home frustrated after a long hard 10 hour day. He complained about the girl and I suggested he do something aboutit. Talk to the MANAGER or call the number and don't take that kind of service from anyone and don't walk away without thechange you're owed. She was there alone. You're supposed to leave the bill out of the register and then provide change. Sheknew what she was doing in taking his change which was a lot or was just not trained. Her skills on every level were prettybad, he said, especially where you're not paying attention and arguing with customers. He knew he was right and couldn'targue with her anymore. So my husband left unhappy and without his order. Edit: things have improved so I changed it to a 5. Read more
Great coffee very bad service: My husband went to get a large iced coffee and the girl brought back a medium insisting he... ordered a medium which he never does. She fixed that and he gave the girl a 10.00 bill to which he gave her 1.00 and changeback. My husband told her he gave her a 10. She went into the drawer and pulled out a 5 dollar bill. My husband insisted andthen upset, drove away. My husband was upset and won't go back. You're supposed to keep the money on top before so you knowwhat the customer gave you. This young girl was wrong and maybe a bit of a thief?! I reported this to the Honey Dew number. Read more
When in the there to get my breakfast this morning but I needed to use the restroom first, there are no more mask mandates and... Covid is pretty much over but the bathroom still closed? I?ll just go to Dunkin. Read more
I know Covid has impacted many industries hard, but none more than this location. My husband and i have been customers here for... almost 10 years with great service until this past year. We understand that employee retention is difficult and we are alwaysvery patient having worked in the service industry ourselves. Perhaps you should consider updating your ordering system, notonly for customers, but for staff. Sticky notes with the exact order still get misinterpreted at the register. We have beenovercharged, undercharged, missing items... Only in the past year. There have been countless times in the last few months wehave at a silent drive through, no one saying "just a moment please" or acknowledging our presence, only to drive past thewindow and then see people taking orders for those behind us. Is the drive thru system working properly? For these reasons, ihad to drop my previous 5-star rating to a 3. We've both been going here less frequently even though it's a stone's throw fromour house and we really enjoy the long term staff that we have come to know and love. We mean no ill will towards the staff, weare hoping the corporate offices see this and realize this location needs some much needed upgrades for their staff to besuccessful. Read more
Made a simple order of two sandwiches and a drink. One sandwich and the drink was made wrong. They charged us for an extra... sandwich. And everyone there was miserable. You guys need to fix your employees. Read more
Personally I like Dunkin coffee. First time I tried this location. I did not care for the coffee, but the sandwich was tasty.... They must have made it fresh due to me being the only customer and it taking 10 min to fill my order. Read more
The morning girls are so fun and sweet, always great on timing and I love the coffee!