Reviews for Jimmy John's in Crescent Springs, KY
Love Jimmy Johns but this was a hilariously bad experience at this location. They give me the wrong sub (and it’s not even... close) but I didn’t unwrap it until I get home. I call and ask if they can deliver the right one to me, they say no. So Idrive back to the restaurant, the taller man working told me it was MY fault that the order was wrong, and when I asked for acoupon, he said “No, I already had to make you another sub” Great work shaming the customer and also great work losingone! Look at all the recent reviews, they are bad for a reason. Read more
I ordered from this location today and was very disappointed. I asked for no tomatoes on my sandwich and it came with tomatoes... on my sandwich I ordered bbq chips and recieved salt and vinegar chips, the turkey was extremely dry as well like it was old. Icalled and spoke to Brandon the manager who requested my sandwich back which to me with covid is gross and makes me wonder whatthey do with the returned sandwiches. This was through delivery also not in store, so they wanted to come back pick a sandwichup that has been handled already. Brandon's handling of the situation could have been dealt with a lot more professional. Ouroffice orders from this location often and most times the order is wrong and they forget our drinks. Would not recommend thislocation considering who knows what they do with sandwiches that have already been handled outside the office and brought backby the driver. Brandon also wanted me to come to the office to get my refund instead of offering to just put it on my card. Read more
Don't eat here at this location- after driving 3 1/2 hrs- I stopped to eat at my favorite place-Jimmy Johns & staff informed me... that I have to eat first before I can use the bathroom-WHAT-REALLY- how rude!!-so I left-they lost my business today & everytimeI drive back to TN from OH. Read more
I haven't eaten here in years my wife is pregnant and has been craving it. So we decided to go dine in. I saw they had a 16 inch... sandwich. So I ordered it. It was magnificent. The guy who made it is a real sandwich artist not like the posers at subway. Ittook me a while to conquer the beast but I prevailed. Read more
I stopped in at Jimmy John's for a quick sandwich and it was OK. I thought that the best thing about my experience was the... service. Once I decided what to order it came fast, just as I ordered it and I was out the door saving myself some time, not tomention that I saved a few coins as well. The reason I gave it an OK rating was there just seemed to be something missing. Wasit the meat?, the toppings or the bread I chose? Due to the great service and spotlessly clean location I will be back. Youshould stop in and judge for yourself. As Always, Enjoy! Read more
My wife and I came to this location on Saturday. It was our 1st time at any Jimmy John's. The experience was very pleasant. The... customer service was awesome. They were eager to explain the "Un-wich" to us. We ordered 2 and enjoyed them very much. Thatexperience alone would of earned 5 stars. BUT today(Monday), we stopped by on our way out of town and we were greeted by adifferent crew, which we would of had a good experience again if not for one employee. My wife was asking for some additionalitems and the person who was 1st in the assembly sandwich line, rolled her eyes at my wife. If there was something wrong withthe request, simply educate us on the procedures but don't give attitude. For this reason alone is why I chose my rating. Read more
If I could give a 0 star I would. I work near here and had one really bad experience last summer, then boycotted for almost a... year. I decided to give it another chance today and was again highly disappointed. Ordered before 11 a.m. for an 11:30-11:45delivery. Called at 12:15 to check on my food and the associate told me it was sitting on the counter and he was supposed todeliver it but has been too busy with walk-in clients. When I asked if their customer service mission supported his decisions,he said no but that's what he was doing and put the phone down. A manager got on the line and said he would have my sandwich outfor delivery as soon as possible. This experience taught me to not give second chances to terrible businesses. Fool me once,shame on you. Fool me twice... shame on me. Read more
This Jimmy johns in particular is amazing. The sandwiches are good every time we go. The staff helps us when we aren't sure what... to order. Read more