Reviews for The Honey Baked Ham Company in Cross Lanes, WV

I can honestly say that I have visited this place twice. My first time and my last time. Both were bad experiences. The... employees were cold and uninviting to say the least. There was no consistency the sandwitches I order. It was the same orderboth visits but was made with different bread and ingredients both times. The environment of the Cafe is as uninviting as theemployees. It's poorly lit and there is no music playing. For my 2 visits that were a week apart I saw the daily special was BBQpulled pork which I tried to order but was rudely told they no longer had it. Yet the sing remains the same. Read more

Great service and delicious sandwiches! Prices are reasonable. Staff was super friendly and helpful.

Great experience. The employee named April is a hottest with a heart of gold. She makes the experience.

I?ve placed an online pre-order around Thanksgiving two years in a row now. Last year (2020) I chalked it up to COVID madness... for their disorganization. Well, it turns out COVID madness isn?t the reason after all. Disorganization, poor communication, andnot working as a team is apparently the culture of this particular location. Last year they claimed they never received myonline order, despite me having my e-mail confirmation that I showed them numerous times. This year they seemingly had to searchall over and the same person asked me multiple times if I called it in or if I ordered online. They then rang me up, but forgotto ring up some items, so I had to dig out my CC again. By the time I left there was a line out the door. When I first arrivedthere was just a few people in the store. I was not the only person who had problems getting their pre-orders. The food isgood, but the service is TERRIBLE! Read more

Love the sandwiches they make. Cut fresh and made on the spot. Always a good visit. Boar's head love it!

The food here has always been fresh and delicious. I would definitely recommend it to anyone who likes fresh sandwiches and... salads. Read more

I ordered a ham for Christmas two weeks ago. I went to pick it up today Christmas Eve. When I got there, I was told that they... were all out of ham. I said but I reserved this two weeks ago. They told me that they did not get enough hams delivered. Can notbelieve this. Not good customer service. Read more

Pre Ordered food prior to the day of delievery to be deleivered at 11am to my office. It arrived at 1130am and one of my staff... members had hair in the food. Spoke with Jessica the manager and she was no help, replied "its company policy" that i had tobring the salad to see the hair to get a refund. Will never order here again. Read more