Reviews for Chen Chinese Cuisine in Crystal Lake, IL
I have been a Chen's customer for over 10 years but the last few months the quality of the food has drastically changed. With... multiple items on the menu over multiple visits, the meat has been hardly edible. I don't know what's changed but I hope it goesback to the Chen's we used to enjoy. Read more
As always. I spend $76 on 2 orders of crab Rangoon, 2 crispy honey chickens, 1 Mongolian beef and 1 beef in garlic sauce and I... get 4 fortune cookies, 5 sweet and sour sauces and soy sauces. I've called and complained countless times about them addingmore sauces (they'll put a few extra when I complain). The food is so good, but how cheap can they be to not throw a handful ofsauces and fortune cookies like every other Chinese restaurant. It's so annoying. PLEASE PUT MORE SAUCES!!!!!!!! I don'tthink it's out of line to expect like 12 to 15 sauces of each when you order this much food. Read more
Have not had Chinese food for years, and now I why. Had their signature dish Crispy Szechwan beef, and was like chewing leather.... The beef sucked!! Luckily got fried rice so it was ok, could of made my own even better. Egg rolls ok, good thing I asked forextra spicy mustard. Sweet and sour shrimp was ok, could of made m own sauce that would of been better. Will never order fromthere again!!! Read more
Love this place. Empress shrimp is fantastic. Most times I phone in for delivery, once in awhile for a sit down dinner.... Mongolian beef just the best I've had. Read more
quality of the food has changed drastically over the course of the last year or so. I?ve ordered from here for years and always... the same thing (crispy honey chicken with fried rice) the chicken is always fresh, crunchy, and covered in delicious honeysauce. yet, the last 2 times i?ve ordered in the last 2 weeks, i?ve been very disappointed. first of all, there is barely anysauce on the chicken. out of the whole dish only a few pieces have sauce on them which is just unappetizing. also the chicken issoggy and is equivalent to when i reheat my leftovers from the night before. that?s the quality i?ve noticed lately and it?shonestly ridiculous. i?m paying almost $17 for one meal for it to be so incredibly mediocre. clearly something in the kitchenhas changed, and they need to fix it. this used to be one of my favorite places to eat, now i?m just honestly just grossed outwhile eating. def won?t be coming back any time soon. i do not recommend spending your money here Read more
When we came here the place was pretty empty inside. I was wondering why but now I know why. First, there were communication... problems with our server, we cannot really understand him and it was so difficult to order when we cannot understand what he wastrying to say when we asked him some questions about the menu so we decided not to ask anymore. We were also surprised as to howfast our food came. Maybe because there were no other customers or maybe it was old food. The crispy szechuan beef was supposedto be spicy but it wasn?t and it tasted old. Everything we ordered was a disappointment. The food we ordered were really NOTdelicious. We barely ate anything and had to take it home but ended up in the trash. Waste of money. Definitely we will not comeback. Ever! I would recommend Panda Express instead of this one. Read more
Worst Chinese food ever!!! I ordered the Shrimp with lobster sauce, and I know what it is supposed to taste like. This was not... Shrimp with Lobster sauce. This food is terrible. The egg roll was soaked in oil and was soggy. The shrimp tasted like they weresuper old, I hope I don?t get sick. The rice tasted stale, and I know you make fried rice from day old rice, but this was morelike a month old rice. Never ever again will I eat at this location. Waste of my money. Read more
The restaurant was clean and well maintained. The staff was welcoming. Our needs were met and our beverage refills will... replenishes promptly. The food arrived hot and freshly made to our table. The food had great flavor with the portion sizesproviding great value for amount paid. In definitely stopping here again when I'm in the area. Read more