Reviews for Chipotle Mexican Grill in Cupertino, CA
The customer service team was inflexible. They did not have chips and guacamole and I had paid for it online. They were not... ready to replace it with anything else. When talking to manager she said some three point bowl. Then half way thru said wecannot give you salsa or anything else. Really bad customer service and inflexibility. I had to pay extra and left money. Veryrude and inflexible. Laughing away on the situation. Read more
This is the best chipotle in the south bay, and easily the most consistent location. The De Anza location consistently has all... of their ingredients ready to go. The quality of their cooking is very good. They give healthy portions that meet even my pickystandards. The staff are always motivated and helpful. While other chipotles locations seem to be chronically out ofingredients, give small portions of meat or refuse to stay open during their posted hours, this location seems to be immune tothose issues. I have been here 4 times so far and each time they are consistently on point. Whatever you do here please keepdoing it. I will travel past multiple other chipotle locations to get to this one. Read more
Inconsistent quality of food and service. The guac was super spicy and almost inedible for the kids. We?re going to stop... visiting this store in future. Chipotle has always been our go to place for quick food and we?ve never had this terribleexperience at any other store. Last visit, the person at the counter was almost throwing the food on the burrito and bowl whichkept spreading all over the counter. Even after my suggestion, the person kept going with the same pace and unsanitary burritomaking. Today, the food quality was terrible with spice level. Read more
Portion is small. Not worth the price. Guacamole is not fresh.
Worst phone service- just a robot that never connects you and never understands you. DO NOT ORDER DELIVERY!!! They skimp on... everything. JOKES ON YOU THOUGH CAUSE I JUST GET IT REFUNDED HAHAHA. Honestly just get a real Mexican place these guys beataround the forest, not the bush, the entire Amazon rain forest. I walked in here one time and some ?dude? kept rolling his eyesand smacking his lips because I wanted extra brown rice. SORRY ?DUDE? I?m hungry. Smh ??????? Read more
Give me my money back. I got crunchy green peppers that is suppose to be soft, the rice is hard as rocks, half of my chicken is... burnt, and the bowl is extremely spicy and I didn?t ask for spicy salsa. What is wrong with your quality control and how do youmess up this hard? Read more
Chipotle is the best. Loved the burrito. Friendly staff. Always willing to go the extra mile to make the customer happy. Avoid... Sofritas if you are a vegetarian. Last time got served with chicken pieces. Read more
I usually have no problems with this Chipotle, but today, I specifically requested light salsa in the app and was given an... extremely spicy bowl. Read more