Loading

Reviews for Chili's Grill & Bar in Cypress, TX

Shotgun_Sam 1 year ago
1

Let me start by saying I?m not a chilis fan, but my daughter is and we had a date night so she asked. This location has been... struggling for some time (staffing and service levels). I write for google so using google analytics to look at their trendsover the last 6 months. Waiter was cool - can?t recall his name. Upon being seated the hostess sat someone behind us (assumingregulars) as the waiter recognized them instantly. Before we could even get our drink order he had their drinks, chips & salsa?. Because he knew that?s what they wanted, good for them. I ordered my daughter her usual cheese pizza and fries and I got theburger/fries and triple chips/dip. After waiting some time, we get our food at the same time we get the appetizer. The waiterapologized with a perfectly timed excuse about something with the white queso taking a while? Alright, now comes that burger. Imistakenly should have checked it out ahead of time as I?ve had bad food here in the past, and more recent a hair in my foodlast time. I watch my daughter eat the pizza which looked really doughy ? she ate it anyways. First bite of my burger I wasn?tpaying attention. Second bite, I said something?s off. Sure enough, completely raw in the middle (see picture). After a fewminutes, he returns and ask how everything was and I show him the burger. The priceless look on his face and a ?holy cow? ?surely no pun later. I said man I?ll just take my daughters food and pay for the chips and salsa please. He said man can Idecide this for you (no charge) ? I said that?s fine if I can just get it to go. Queue extremely excited about life (sarcasm)manager who comes and gives the well rehearsed I?m sorry and let me make this right for you. 5 minutes later ? waiter returnsand I count down in my head (3, 2, ?..) ?Hey so, my manager______.? He rambled some words about why she charged me for theburger and that ?He didn?t want to involve her because he knew she would do that.? Lesson learned folks. I could h Read more

AARON ZAPATA-BRIONES 1 year ago
5

We received a gift certificate from work and we finally had chance to use it, and we had a few drinks and the ultimate... smokehouse combo. Read more

Thomas Markus 1 year ago
3

Did a to go order. All of our salsa we ordered were filled half way or less. The food was awesome, but I love the chips and... salsa from Chillies. Disappointed Read more

D Davis 1 year ago
5

Actually a really good burger.... The am grill person outstanding..... my new togo burger eating on the run.... She's better... than both spots in The Woodlands. Burger aren't smashed to death with no juice left. Keep up the good work. Read more

Rob Orosco 1 year ago
5

I take my girls here for daddy daughter date night and I have never been disappointed. Consistency for me is everything. The... staff is consistently good the food is consistently delicious and the place is consistently clean. Thanks y'all for helping meit's been quality time with my two wonderful ladies. Read more

Michael Vo 1 year ago
1

I come here often for take out and last night wasn't that great. Had roasted street corn as a side and what I got was just a... regular corn with some peppers sprinkle on top. I'm attaching an image of the corn they gave me in the foil wrap and next to itis the how the Chili's roasted street corn is supposed to look like on their website. Whoever was working evening shiftyesterday around 8pm must have been dozing off in the kitchen. Read more

Jenny V 1 year ago
4

First time to this location. The food was good, the restaurant was clean as the restroom. The staff friendly but the service was... a little slow... I suppose short staff but in general was a good experience and I will come back Read more

Zainab Khan 2 years ago
2

Went with some friends after almost a decade! I only went for the southwest eggrolls . (I got the southwest eggrolls and still... the same and yummy) a friend of mine got a cheese burger, where the waitress didnt ask how to cook the patty. Burger came verywell done and was chewy. Quesadilla explosion salad was another order at the table, salad felt old and stale according to myfriend who ordered it, she eats it regularly, so could be just this location. Worst part. The silverware had stuck on old foodon it. (See attached pictures) Mixed feelings. At one time it used to be a really great restaurant. Now its old and smells funnyand the service has gotten bad. Will try again in another decade! Read more