Reviews for Cold Stone Creamery in Cypress, TX
Employees need more training. Went on a Friday evening with the kids and it felt like we were inconveniencing them by being... there. Read more
MANAGEMENT PLEASE READ I used to love Cold Stone. I considered it the best ice cream place for a long time. This location... specifically though really needs some work. Went in with my girlfriend to try the new Nintendo ice cream things. While we waitedto order, I noticed that there was one person making orders and helping pay people out. The other three or four employees weredoing prep work. Normally I don't have a problem with this, but it was 8:00 PM on a Saturday. Thats prime time for the afterdinner rush and I would think that all prep work should have been done well before hand. When I placed my order, the girlbehind the counter looked at me very confused when I asked to get it in a waffle bowl. I then told her that I have allergies soplease take the necessary precautions. I know they do this because I've been to other cold stone locations that have ways tomake your order while preventing cross contamination. No one really knew what to do for allergies and if it wasn't for themanager who was only halfway paying attention, im pretty sure that they would have tried to just make it like normal. When mygirlfriend ordered, we finally got someone else to stop doing prep work and come help us. She had asked for the new AnimalCrossing themed bowl and the girl behind the counter had no idea which one it actually was and didn't have any way of telling.No cheat sheets or nothing behind the counter. (Also slightly worth mentioning that they did not have any of their flavor namesup to tell which ice flavor was which) Finally when we went to check out, they upcharged us for add-ins that we should not havebeen charged for. I didnt make a fuss because I figured that I may be wrong in remembering how much it costs. We then got backin our car and looked up the prices online and thats when we found out that we ended up spending a couple extra bucks for ourorder. A big part of me wants to go back for a refund but even as the nearest location to me, its still about Read more
When I went there was no napkins available at the cash register (or tables) and the tables were dirty from previous people. What... ice cream place doesn?t have napkins easily accessible for guest? Read more
Great, ultra creamy ice cream. I have been enjoying Cold Stone Creamery for 15+ years.
Excellent ice cream!
The staff was very nice and helpful offering my wife taste tests without asking. The strawberry shake I had was delicious.... Highly recommend this location. Read more
Fantastic taste!!!
Love the ice cream. And their staff usually very pleasant and nice people!!