Reviews for Marco's Pizza in Dallas, GA
The worse?. I understand it?s Friday night, but 2.5 hours and rude management? pizza was Luke warm even thought I was promised... it wouldn?t be? the order was wrong. The ?shift manager? told he wasn?t gonna give me my money back even though they quoted thewrong delivery time and my order was wrong? yeah don?t gotta worry about me buying here again Read more
My favorite pizza spot in the Dallas/Hiram area. Whenever I order. I received greatly customer services and speedy delivery... even during peak times. They do a great job at getting to my home quickly. I had a issue with a online order and the managerwent over and beyond to fix the situation. I really felt appreciated as a customer and this store impressed me over n overagain. So I had to show some love back. ???? Read more
I really like the thin crust pizza. It?s the perfect amount ingredients & dough without going into a carb coma. The hot wings... were pretty tasty. I like them much more than other pizza places. If you need the sweet after the salt then get the brownie. Itis by far the best dessert they offer. Great place for pizza! Read more
Bad experience tonight. My brother went in to pick up our phoned in pizza and was told it wasn?t there. I called and spoke... with the same person I ordered with and she repeated to me the order placed earlier. I said so it?s there then? Yes she said. My brother went back , no pizza. Everyone in there was very inexperienced and acted like they didn?t have a care in the world. No manager or lead person was available. I guess we?re done with Marcos. Read more
Fifth order. Over-promises, under-delivers
The pizza is good.
The order accuracy needs improvement.
The service desperately...
needs leadership.
The streamlined process.....is non-existant.
I know, I know,...pizza places are usually staffed byteens/twenties, and all the kids are nice. BUT they are frustrated, because they are overwhelmed by the FREAKING HORRIBLEapp/ordering system, and lack an experienced leader that can deal with the MANY problems that arise.
In short. I order 2pizzas,carryout, Friday @6:55 pm, the app said the order would be done at 7:06pm. I didn't actually believe it....but then theAPP ORDER TRACKING said the order was "ready for pickup" at 7:06pm. Sweet (so I thought)... I went to the store....and the lobbyhad about 10 people in it that obviously had been waiting.... Oh yay!
Finally at 7:48pm I get 2 pizzas. The 2-topping has 1topping, both were short the garlic sauce cups (noticed that when I got home) and crust toppers. The girl, (first day workingthere) says they can remake it.....LOL, like hell I'd wait around for another pizza to be made!!!
Whoever theowner/General/District manager is dropping the ball. The online- ordering system, (which they have to shut down because of orderoverload) is a total joke for 2022.
This location struggles to fulfill the orders and it's the FAULT OF UPPER MANAGEMENT.
Theapp over promises what the store can actually deliver, and that is a cardinal sin of customer service.
P.S. there is a Domino's
Good service and good food. Clean facility. Very very helpful and nice staff. Will be back for more beer and pizza)
Who knew Marco's Pizza was a dine-in restaurant?! I sure didn't... not until I came inside to pick up a carry out order. This... place is super cute, very clean and welcoming. There's a full bar for those of you who want or need to get your drink on ????and the staff here are swift and soooo friendly. The food is excellent, in fact, I've never been disappointed with anything I'veordered from here -- the pizza bowls are my favorite. Come check this place out. It's truly a hidden gem ????. Shout out toSavannah, she's a sweetheart ????. Read more
Had an amazing time at this location for Northside Elementary Spirit night!! The staff was amazing and so friendly! Can't... remember her name but there was a young lady with blond hair working. She took care of a special request for my wife and wasjust all around great. Read more