Reviews for i Fratelli Pizza Addison in Dallas, TX

This place is terrible avoid at all costs! We ordered the staffs special pizza and bread sticks. The bread sticks where cold and... cheap dollar store bread sticks. The marinara they gave us was spoiled and had turned. The staffs special pizza was really badthe chicken was some how overcooked and dry and flavorless and the canned artichoke hearts where still oddly cold. The tomatoeswhere soggy and overall the pizza was soggy. The pizza tasted bland and for 25 dollars I would have rather bought a cheap ovenpizza at Walmart. This place is disgusting and should be ashamed of what they are serving especially at such a high price! Read more

I represent a corporate client and placed a large order for a team building event. After placing the order I realized I needed... to adjust it. I called several times with no response and drove to the office to ensure my adjustments were made in addition tocurbing any inconvenience on iFratelli's part. I was met with the rudest response when I arrived. Jodi informed me that there isa reason they have a clause that states we will call in the morning. I understood her frustration however I am a paying customerand deserve a level of respect and professionalism especially since this was a corporate order. Jodi voided my transaction andrudely pushed the receipt to me. I should have walked out but in good faith I placed an amended order. I was informed I wouldget a call to confirm in the morning, no such call was made. I am very disappointed in the level of customer service exhibited. The pizza might be good but there are other places that would gladly receive a corporate order and be courteous at the sametime. If I could provide negative 5 stars I would have. Horrible experience. We will take our business elsewhere. Read more

Just tried your pizza for the first time should have believed the other reviews. I have never had anything so salty. Waiting to... see what our blood pressure readings are. You were close and we were hoping to find a go to place. Guess we have to keep looking Read more

Really like the pizza, but this is the second bad delivery experience and we are done. I get driver and labor issues but store... assumed we wanted pickup when I never said anything other than delivery?2nd 2 hour delivery experience which is unfortunatelynot acceptable for pizza delivery. I am also a business owner and I hope they are able to staff up and resolve. I encourageothers to try the pizza because it is really good, but I will be going elsewhere going forward Read more

Our office orders delivery from this place every time we want pizza. It's always really hot and delicious, and the delivery... person is really nice. To top it off: our office has received, not one, but TWO hand written thank-you notes in the mail fromthis location. That never happens! Great people, awesome pizza...you won't go wrong here. Read more

I'm not sure that I agree with their stats on trusting round Pizza. I am sure that this pizza was freaking good. My aunt ordered... for pickup a pizza with just about everything on it including green and black olives. The medium was quite large and we havelots of wonderful leftovers for breakfast pizza. Why does it seem that all the best places are so far from where I live? Greatjob guys. Read more

Incredible speed and customer service, but it?s very salty, I couldn?t figure out what was the salty ingredient, the sauce needs... work, it doesn?t taste like legitimate fresh Italian sauce. The crust was perfect though. I would update to better freshly madeItalian pizza sauce (more quantity as well), and little to no salt so the customer can decide if to add more or not. Read more

I can't believe I never knew this place existed around the corner and have passed it a hundred times or more over the years! I... googled brick oven Italian pizza as we were tired of the usual (Besa which is really good but wanted to try something new). Thereviews were off the chart and the photos looked amazing. Ordered two specialty pizzas off the menu. We were extremely pleasedwith both. Even the delivery guy was pleasant. This is my new go to pizza place! Read more