Reviews for Domino's Pizza in Danville, CA

Worst Dominos Ever Very Rude People The Manager Or Person In Charge Never Speaks English And Takes Forever To Address That I... Even Walked In The Store. Always Has Headphones In & On The Phone Gossiping In There Language. They Dont Deserve To Be InBusiness. Owner Seems Like Its Abuse Of Labor And Treating Employees Like Slaves. We Need To Do Better Danville. Every Time IWalk In The Store Theres A Different Person Working No Wonder They Have A Huge Turnover Rate! Read more

This place doesn't even deserve 1 star. They are the worst. Very unprofessional. They don't open on time, don't answer phone and... the quality of food is not good. This place doesn't not even deserve to be in a beautiful city like Danville. This is the worstdominos I have ever brought from. Read more

My MIL never complains, so when she told me she and my kids had to wait 90 minutes for their delivery of ONE medium pizza on a... Tuesday afternoon and that they tried to charge her $31 I knew it must have really been awful. They had to wait on hold foreverto try to figure out the status of their order. She refused to pay the full amount (even with taxes and fees how does a $7pizza cost $31?!) and they took her $23 instead...which is more than I'd have given them. I think they knew they wereovercharging her massively. Do better Domino's. Read more

STORY OF JUNE 10,2022. WE ARE STILL FIGHTING. I want to give this Domino's store a negative rating. June 10th, 2022, our instead... with this store. My wife placed an online order at 4.30 pm on June 10th,2022. The order was for the birthday party, and theorder pick up was at 7.00 pm. I tried calling the store before the order pick up, but no one answered the phone. So I went topick up the order. The person at the store had left the store open and ran out because the order Domino's store received was inbulk, and he could not complete the order. It was the weirdest situation in the bay area or the whole United States. I had totake an order from Round table because we had guests waiting at our place. The story doesn't end here. Domino's charged us forthe order that they didn't complete. Till today our money is not returned without delivering the items. My wife and I arefollowing up on our refund with multiple phone calls and store visits. The store workers are all rude, and customer service isworst. Their store manager Mr. Ali has not even called us back. After this review, the owner will message this review but keepin mind there will be no action taken. The owner does copy-paste on all the reviews. I hope all the June 10th,2022 customershave received the money. My wife and I will keep fighting till the end until we receive our money which is ILLEGALLY takenwithout delivering the food. This store and the employee are horrible. The location is such a beautiful place as DANVILLE, butcustomer service is negative. Read more

I give 0star to the Domino store. TERRIBLE EXPERIENCE and UNREALISTIC SITUATION in the bay area I have experienced/heard. I live... in San ramon, CA, and ordered pizzas from the nearest Danville locations. They charged us 78.18. It was an online order. When Iwent to pick up the order, I saw the store closed without informing me, and the time the store closes is 10.00 pm. One dominosdelivery guy just returned from his delivery and called the manager. She was on another location and told that the guys justshut down everything and left the store closed (weird). We, as a customer, were trying to get Pizza for a birthday party andwere completed ignored. We had to order from another pizza place which cost us more. This is a horrible experience, which getseven worse. Upon follow, we called the manager, and she said that we would get a call from a supervisor in the next couple ofdays. Today is June 23rd, and our order was on June 10th. It's 13 days, and we have not received any call or any money back. Howcan Dominos take money from the customer and keep it while not even delivering the food? Also, we went to the store on June 18thto get our money back, which was open, but the worker over there ignored us and just took our number, saying that the supervisorwould call us. We did not receive this call. This is entirely in-ethical and not legal to make money and not deliver the food.Again, it is not a good customer relationship to ignore the customers upon which Dominos has built many other locations. Weexpect to get our money back, which has caused us multiple trips to the store, phone calls, and even inconvenience. This istotally not a standard that needs to be followed in the customer service industry. I have the receipts in my inbox to show theproof as well. We are planning to take legal action against the Dominos store in Danville and have already launched thecomplaint to the co-operate office. Please, guys, if you have read this review, I sincerely request not Read more

This shop closes before actual posted time. They won’t even let you place an order 20 mins prior to closing. I rather buy from... Pizza Hut than this dominos. Read more

I waited 2 hours and didn't get my order. There is no way to call and talk to a human. The call goes through some automated... system that seems designed to stop your order. I would give these jokers negative stars if I could. After 2 hours, I went downand they were freaking closed. I cannot even get a refund until they are open. What a joke. You guys stole my money. The ownerasked me to call the generic number that provides an automated response. This number does not go to your store directly. Howare you still in business. Read more

Possibly the worst dominos ive ever ordered from. Years ago it used to be semi decent but I’ve ordered a week ago and had to... wait an hour and a half for my 2 pizzas to arrive. Didn’t mind it then thought they’re usually pretty quick so I gave itanother chance. Ordered again today and I’ve been waiting almost 2 hours for 2 pizzas once again. Still haven’t gotten them.If someone can explain why this is happening i woukd appreciate it. Tried calling and no one there will pick up just like lasttime. Update : went to the store to pick them up and there was one worker there. He gave me 5$ out of the tip jar to oh for mepicking it up. I want him to get the 5$ I tipped and not have it taken out of his money. Owner and other assoaciates no where tobe found. I do not blame the worker they’re but the others who left him alone to make pizzas. Horrible store and I’m sorryfor the workers there. Update: Still no response. Won’t be back after 10* years of being a customer. Really disappointed inthe customer service. Read more