Reviews for Papa Johns Pizza in Danville, IL
We ordered a shaq attack pizza and breadsticks. Also got bacon cheese sticks. The breadsticks were very good. The pizza crust... was very dry and chewy, I think it got too well done. Read more
Wish there were more locations in area, but still good pizza and staff is usually friendly
I placed an order. I called 40 minutes into waiting after it said the wait time would be 40 minutes. I just asked if it was on... the way the lady says yeah he is. I call again 20 minutes later no sign of the pizza driver. At that point I knew the pizzawould be cold. I live a mile and a half away from the location as well. I told her I wanted a refund she goes well he is on hisway and I said I dont think he is. And she hung up on me. I called back and asked when they would put the money in my accountshe said 3-5 days so we will see if I get my money back. Read more
Good customer service from savanna and team, I messed up my order when ordering online. And they fixed it with no problem at... all. Thanks ???? Read more
I ordered a pizza to be delivered by 11:30 a.m. The pizza did not arrive until 12:15 pm. It tasted terrible- dry and not fresh.... I called to let the store know at 11:50 that my pizza had not arrived and the answer I received was it is ready, there is not adelivery driver to bring it. I could not leave work to pick up the pizza. Read more
Second time in a row, I was charged for sauces (like I ordered) and I never received them. After calling the first time, they... said they?d send someone to bring them to me. They never showed up with it. Called them again this time, they said they couldjust give me a free one next time. Yeah right. They also tried to blame the missing sauces on the doordash driver, because theworker had ?checked it themselves? however the seals on the boxes were never broken Read more
Lack of training and leadership lead to poor products. On Sunday 20 September 2020. I ordered three pizzas online as we have for... the past 13 years ( that is the very disappointing thing). I put instructions to ring the doorbell and leave order. I wasworking in my garage and have a bell out there. About the time I was supposed to get our order my dog kept barking, not thinkingof it I continued to work. Thinking my food was late I went to check and there it was, Luke warm pizza! Now we open the box togive my grandson his half of pepperoni pizza and what do we find? Incompetence! Order clearly states: half 1 jalapeño Half 2pepperoni. My dog was happy because instead of giving me what we ordered we get both toppings combined on whole pizza. Then whenwe go to get a slice the pizza was not cut! None of the pizzas were cut! When I called I got hung up on six times (have Xfinityand a record of). So I filed a complaint online. I get an email back basically telling me I have to call. So I did. And I talkto some Kim. That has nothing but excuses. After talking to an obvious under twenty-five year old that will not takeresponsibility for their errors and admitting she was the manager that day. So of course now I am making threats to her becauseI demanded my money back as the only solution or I will inform people of her obvious lack of skills and leadership. As managerdo you not look at the ticket before you put it in a box? Do you not train your people how to cut a pizza or was that you themanager that made the errors and can not admit to your errors? The excuses of DoorDash is understandable but when all you wantto do is give an excuse, grow up and learn to take responsibility for your actions! Do not believe that anybody from this PapaJohns has contacted me as of 10/15/2020, again shows the childish nature of owners and employees. Read more
Pizza was ok for what it was & the free Padilla's offee taste like someone dropped a whole salt shaker in it with a taste to... throw out non eatable sadly Read more