Reviews for Shake Shack Darien in Darien, CT
Amazing staff! I was extremely impressed by how patiently one of the employees dealt with a drama queen ?Karen? complaining... about how ?overcooked? her french fries was (it wasn't at all). ??????????? I wish I had 1/3 of his tolerance,for real! Customerservice 10/10! Read more
Tried Shake Shack for the first time ever and it was delicious! The amazing cashier made the experience that much more better.... We would definitely recommend to a friend! Read more
The app notified us that our food would be ready and we should go onside to get it. We waited more than 15 mins before the food... was actually ready. We opened the burgers and grilled cheese immediately and they were already room temp. Sauces were missing,there was no straw for the milkshake. The burgers lacked flavor and were incredibly greasy. We order here somewhat regularly andthis was a very poor experience. Many missed details and careless service. Read more
Shake shack was good like the usual restaurants around the other states I have been to. Highly recommend there milk shakes and... their burgers taste amazing, the only thing is that they are kind of small only weighing around 5 ounces. Also the workers areall brand new since they recently opened so it took awhile and the place right now is extremely busy. Read more
Strange experience. Food took ages to come then was cold which is really annoying. Chicken burger also looked like it was made... in a roller coaster a total mess. Brought it back. Fries then came again very hot and very nice but was finished these beforethe chicken burger arrived again. This time also nice. No excuse with short staff because they had plenty. Read more
Nice clean place. Food was good, I really liked their chicken sandwich., they add a delicious herb mayo. The chocolate shake is... really thick & it's got custard in it, yummy. ???? only downside is they don't sell combos. Staff is friendly, good experience.? Read more
Ordered the delivery. Both the burger and fries are cold when I received so wouldn?t taste as good as dine in. You can opt for... lettuce wrap to make it healthier. Beef patty feels very authentic but not very juicy. You can also choose to avoid salt,cheese, etc. The fries are delicious with the sauce. Nothing fancy about this burger... Read more
Enormously slow service. Took at least 20 minutes on a slow day with an uncomplicated order (2 shack burgers). Staff rude and... unhelpful about it as well. Read more