Reviews for Dunkin' in Darien, IL
Ask for a sandwich on a plain bagel in the drive thru. They asked at least 3 times to confirm that I ordered my sandwich on a... plain bagel. Which I said yes. Get home, sandwich is on not a plain bagel but a croissant. Why ask 3 times if you?re gonna messup the order anyway. I was the only car there so it?s not even like you were busy, y?all just can?t do your jobs correctly. Read more
At 10 am they?re severing stale donuts my sandwich looks like a kindergarnder made it and everything is cooked different. My... bagel is barley toasted the bacon is cold. They place is ran by UNPROFESSIONAL teenagers. Then there?s a sign that says if youdon?t like our service apply within to fix it. No sorry hunny. You couldn?t afford pay me for one month to come and MANAGE yourbusiness. I have to apply to help run YOUR business. I have a real job. What a JOKE!!!! 0 out of 10. Joke. Joke. Joke. Read more
NOT welcome to the neighborhood. Just moved nearby. Took a walk w/o my purse. Wander in to DD but was accosted by employee about... not having a mask. Told I didn?t have it and did they have one I could have/use bc I walked there. She just kept loudly andRUDELY insisting I get outside the front door. Employees that do not listen AND seem deathly afraid of healthy people?!! (Um,the unmasked customers in the drive thru window are closer to DD employees than I was as a walk in!) DD could have earned alifelong customer as it?s such a convenient walk from my house. Instead I will NEVER be back and will tell all the fresh airloving people I know. Focus on coffee and food and stop training employees to be mask nazis. EXCEPTIONALLY poor firstexperience. Back home to my car to drive to a Starbucks. Read more
Sat in the drive thru for 10 minutes. No one took my order. I drove to window and woman had her headset off talking on her... phone. I tried to call and no one answered. This was the Dunkin in Darien on 75yh by Panda Express. Read more
I like some people who works there but they should not give a deaf customer a hard time with drive through only available if... they close early for walk in. They need to change that to later because it's the summer. Love using mobile orders but sometimesthey need to update what Donuts they have left for the day. It's frustrating and difficult to know ahead of time. But it is whatit is. With the covid, it's been hard for us because I'm deaf and so is my wife. Please be more accessible, Dunkin. Thanks. Read more
I made an online order to the wrong store, I called to cancel the order and get a refund. I was told that they can not do that,... and I need to call the Dunkin? store? When I told her I couldn?t understand what she was saying and that I wanted to talk to amanager she hung up the phone. I called back only to have the line picked up , heard I told her she needed to call and then thephone was hung up... so I called again, this time the phone was picked up and I could hear her and another employee talkingabout me... a younger girl answered and I asked for the manager, while I waited I proceeded to hear the conversations had by theemployees and I was definitely upset... the manager picked up and was very helpful and I was able to get the phone number forwhere I needed to call to issue my refund. I myself am a manager in a customer service capacity and was very unnerved by thelack of respect and utter disregard I was shown as a customer... I order from Dunkin? just about everyday and have never had aproblem until today... I won?t be coming to this location again. Read more
Bought couple donuts for the kids. Our older kid find unknown fiber in the donut. Went back to the shop, and the manager said I... can?t record from the drive though window. And tell me pull over to the store, she will call the cop. Waited 15mins. Nobody comeout and no law offer showed up. Calling the headquarters. If you can! Do not come here! Read more
Sign says closes at 8pm. Front doors are locked. Why? Get less lazy crew