Reviews for Great American Cookies in Davenport, IA

These were some of the worst cookies we have had. The quality and taste have gone downhill . We won't be going back, nor will we... recommend to anyone. Read more

Apparently this place is getting ripped off by people pretending to be mall employees so much that when real mall employees want... to buy something, they need to see proof. I came by, still in my work clothes and name tag, after work to bring some cookieshome to my kids and I was treated like an imposter who wasn?t worthy of the small discount they offer. I won?t be coming aroundanymore. RIP Northpark Mall Great American Cookie. Read more

This place is legendary and has been around for decades. Cookie cakes that will melt in your mouth!

Horrible experience. Ordered a cookie cake over the phone and when I went to pick it up it wasn?t ready. I was then informed... it needed to be paid for in advance, which I tried to do when I ordered the cookie but was told to just pay for it when I pickedit up. The lady was less than helpful and blew off the situation as if it was no big deal. Simply said she would let the otherworker who took the phone order know that it needed to be paid for in advance. She didn?t seem to apprehend that the situationwas caused by an employee who was obviously not properly trained on the store?s ?policy.? Now I have no cookie cake for myson?s birthday party. Read more

Called 2/2 to order a cookie for today 2/3. Gave her my card information over the phone and she said I was good to go. Go to... pick up the cookie and they never made it, said it wasn?t paid for when indeed it was paid for because the money was pulled frommy account. Offered to make it if I wanted to wait, which I didn?t have time to do. Would not give me a coupon, voucher oranything for the inconvenience of their screwup. So irritating. Ended up having them make it for tomorrow after celebrating myhusband?s birthday TODAY ???? Read more

This place has gone down hill so fast. They lose your order that you order almost a week in advance. My son's graduation cookie... I paid for the large rectangle and it was so miss shaped. I was told the owner would be getting a hold of me to talk about theproblem and that has yet to happen. I have always ordered my cookies from here. I will now be finding a new place. I would giveit ZERO stars if I could Read more

We ordered a cookie and paid ahead of time since it was a special request (this coming from the store). It was supposed to be... ready by 1230 today. When my son went to pick it up he was told they did not have such an order. By the time my wife was able tocall and cancel the order (at this point we would rather do business with someone else) since they already started to make theorder a refund was not possible due to the owner's policy of no refunds/discounts. I would give this zero stars if possible andwill do my best to let everybody else know to find someone that appreciates your business and not to go to Great American CookieCo. Read more

They don?t wear masks when handling the food in the morning and don?t bother to put them on until the mall is open to customers.... If safety is important to you during a PANDEMIC, be careful ordering from here. UPDATE 2/28 :this problem was never fixed andthey even frosted and made cookies on Valentine?s Day without masks on. When asked if they disclose this info to customers theyshrugged and didn?t answer. Read more