Reviews for Tropical Smoothie Cafe in Redford Charter Twp, MI

As a preface, the smoothies are really good. That said, every time I order *hours* in advance on the mobile app, I show up... almost exactly on time, and I still have to wait upwards of twenty minutes. Is the app just??? Fake??? Why does it exist???You?ll get your stuff faster if you go through the drive-thru, even if the line is really long. Read more

I am a very happy and satisfied customer of the Tropical Smoothie Cafe located on Telegraph Rd in Redford, Michigan. I am... always greeted with a smile and prompt service by the team. Whether I come in to the cafe or through the drive through. Myexperience is pleasant. The Store Manager, Curtis is professional and shows particular care with details. He knows exactly whatmy favorite smoothie is; Very Berry Cranberry Smoothie. Mixed to perfection. I recommend you try it... If you love cranberries.=) Of coarse there are many other flavors that you may like as well. Read more

EVERYTIME I come here, I place my order ONLINE. I come about 5 to 10 late on purpose and THEY NEVER HAVE MY FOOD READY. They... standing around talking about nothing related to work VERY LOUDLY. Very UNPROFESSIONAL! Where are the GOOD WORKERS that reallywant to work. Read more

If I could give zero stars I would ...A friend and I walked in this morning..siad hello to a young man who was on a computer and... who clearly worked there, and he didn't speak, so we stood at the counter waiting and waiting to be helped, he walks behind thecounter, still never said anything, then two female employees walked back n forth and never said a word, no hello no nothing! Wemust've been invisible! So we walked out. I will not spend my money at an establishment that doesn't have good customer service.No excuses. I do not recommend going to this location. Read more

This location has a lack of efficiency and poor customer service. I placed an order for my team for delivery. It took 2 hours to... arrive and two of the orders were bad. One of the orders said no bacon, as this team can't have any pork. The receipt read nobacon, the label on the item said no bacon but their was bacon all over the food. The other had so much chiptole sauce on thesandwich that it was running out of the packaging. I called to request a correction. I was told they didn't have any drivers toreturn. They then said they would see if I qualified for a reimbursement and told me I would be in touch. Really? So, when Ifinally had time to go to location myself with the food in hand and pointed out the problem, the manager says, "okay, we willfix it but it will be awhile." At this point it was already 4 hours later. I waited and waited and waited, they kept sayinghe's making it now. Their were so many customers their with incorrect orders. I finally was able to get the manager to refund mymoney and had to go elsewhere for lunch. Read more

The wait in line is always long and you?d think it?s because their serving fresh hot food. But , it?s the complete opposite.... I?ve given this place many chances to change my mind about them but every time is a disappointment. The sandwiches never tastehot nor are they good. I have to pick through the entire sandwich . Also, the staff doesn?t seem very friendly. Never a smile orhello. You?d think it?d be different since this is a new store for this location. But, I can say I?m never coming hereagain. Please close this location. I rather drive to the suburbs then to ever come here again. They have no idea how to makethe sandwiches or smoothies. Absolutely DISGUSTING EVERY SINGLE TIME ! Read more

Updating my review - I have been back several times now and the food and service has been great. The first time I ate there I... went in to the restaurant - staff was really nice. 2nd time I got stuck in the drive through for a 1/2 hour only to get to thewindow and be told my order was never rung up. 3rd time I ordered through Uber Eats - no food was delivered just a smoothie. No contact from Tropical or Uber Eats about my sandwich not being available. I won't be ordering again. Read more

Flys.. ????????????And the staff ignored both myself and another customer. $7 for a smoothie from rude staff and the flys? I... don?t think so. Read more