Reviews for Baskin-Robbins in Decatur, AL
I tried ordering 3 different items and they couldn't fix any of it due to lack of ingredients.
I ordered a cake on a friday evening /saturday morning, and by sunday 2 hours before I was suppose to pick the cake up , they... called and cancelled. I normally let things go but I had to run around and find a cake last minute which was horrible to do formy 9 year old daughters birthday. Read more
Went to Baskin Robbins on March 26th on a Friday and saw people at the drive through window who saw us pull in. So we went to... order in the drive thru. When we got there no one answered us and we looked at what time they closed and it said 10 PM onGoogle. It was 8:30 so we thought they weren't closed. We pulled up to the window and saw that there was no one in the store.The lights then turned off and so we drove off and saw the employees leaving and locking up. They didn't even look at us whenthey were leaving. They need to update hours on Google. Read more
I've been inside once, service was slow.. I tried the drive thru tonight at about 6:40pm. They said they stopped servicing ice... cream for the evening because they were closing soon... it would have been at least 7 before they closed. Cant serve somethingout of a freezer the last half hour?? ???? Read more
I ordered a unicorn ice cream cake online, and it was perfect! The customer service was beyond amazing when I went to pick it... up. My daughter loved it! And great price. Read more
I just wanted to say thank you. For Mother?s Day my children decided to buy an ice cream cake for me. My husband received a call... on Saturday night. The person on the other line was in a complete panic. She stated that their decorator was no longer workingthere and she was the person that would be decorating my cake. She stated that she could not design the exact cake that wasordered and apologized. This was only her third cake to decorate. The customer service of this phone call was absolutelyamazing. Plus, my ice cream cake was super delicious! As a small business owner myself, it is the little things thatcount! Thank you!!!! Read more
If I could rate as a zero I would. Ordered a cake by phone 2 days ago only to send our kids today to pick it up to be told that... they didn?t make the cake. I understand mistakes happen but the staff could?ve cared less about making it right nor evenhaving the desire to take their orders for what they wanted to purchase since the cake wasn?t made. They couldn?t even get theorder right for a few simple scoops of ice cream. How do you mess that up ? Our teenagers know what great customer servicelooks like and they were very vocal about how this experience was not even close to acceptable. Read more
We brought our kids here for ice cream. I was early so very busy with people ordering coffee and breakfast. They made our... stuff in a timely manner. The dinning room definitely could have been cleaner. The kids loved the ice cream. Will have toupdate after trying breakfast, coffee or donuts. Read more