Reviews for Dairy Queen Grill & Chill in Decatur, IL
Open for breakfast! Basic breakfast grill items. Ordered online for a Blizzard ice cream cake. It was the hit of the party. ... They ate open really early so I was able to pick it up on my way to work. Read more
Absolutely terrible service, this is the fifth time in a row ive ordered a chicken strip basket and have not gotten a dipping... sauce after ive asked multiple times. Just a bunch of kids inside who dont care about anything but a check what it seems like Read more
I just came from dairy queen. I ordered a number 9 double cheese burger with ketchup and mayo and my daughter got a chicken... strip kids meal with gravy. I got my receipt and noticed it said hot dog instead of double cheese burger. She said it was fineshe that they would know what i wanted. I told the person at the second window of the issue as well. They asked me to pullforward. They also had 5 other cars pull forward and park. When I got me food again I asked if it was a double cheese burger shesaid it was so I left. I opened it and it was a small single burger... I paid over 18 dollars I wanted a double cheese burgerwith ketchup and mayo like I ordered. Frustrating experience. Why is there more chicken in my salad than lettuce 6 bucks shouldget you more than half a salad. Read more
Outdoor patio was a great place to get out of the sun. Took our 2 dogs. They enjoyed their dishes of whipped cream while we ate... our ice cream. Read more
This is the worst Dairy Queen I have ever had. I had horrible customer service and there was ZERO accuracy. My sandwich was... wrong. We took it up there and they agreed to fix it. Then my fiancé realized his sandwich was incorrect. I took it up thereand the girl didn?t even look at my receipt and wouldn?t even give me the time of day. She said ?yeah, I know. We will fix it?Then they bring it out and it was my sandwich not his. So I made a THIRD trip up there. At this point I had already put anorder in for ice cream. The ladies exact words were ?We do not have to give them a 3rd sandwich.? Each time we handed them thereceipt and they couldn?t even pause long enough to listen to what we were saying and look at it. Finally they fixed hissandwich. Then we got our ice cream. I ordered a strawberry cheesecake blizzard and they made it with CHOCOLATE ICECREAM?? Likewhat!!?? I can?t even make this stuff up. So at this point I said let?s just leave and my one year old son and I waited in thecar while my fiancé made the 5th trip up to the counter. All while they were rude, acted annoyed, and half of them were ontheir phones. Will not be coming back. Extremely disappointed. Read more
This location managed to mess up 3 burgers for me all in the same day. Put American cheese on my flame thrower and didn?t put... bacon on my bacon cheese burger. I paid for a second bacon cheese burger because I also messed up on it by not telling them whatmy son wanted on it, but they still managed forget the bacon on the second burger that I paid for. I get mistakes happen but notas many as they make. It?s just pure laziness and not caring about the customers. I look forward to coming back home because Ilove to eat at Dairy Queen because mine only sells ice cream. But I won?t be visiting this location anymore. I will waste thegas to go to another. Read more
The worst Dairy Queen we have been to. Got to the drive-up window and saw our order sitting on the counter for 4-5 minutes... before anyone came to the window. The girl didn't say one word to us about our order. She opened the window and barely gave ustime to grab the order. We had six different items. No spoons or napkins. We had to get her attention again. She gave us 3napkins for the 6 people in the car. We couldn't tell what each item was. One item was completely wrong and the another the sizewas wrong. Ice cream was all over the outside of the cups. Two of them had lids falling off of them. They were half melted. Wewent inside and the manager took each lid off to figure out which blizzard was what. A new one was made for the wrong order.Several didn't have even half of the usual amount of candy. 3/4 of the cups were ice cream. Very disappointed. Read more
It was short staffed. But the staff was still cordial and the food was good. Kudos