Reviews for McDonald's in Decatur, IL
Sat in the drive up for over 40 minutes, figured after the long wait I would have gotten hot food but I was wrong. Both of the... Mcribs were cold and the fries were extremely cold. This is happened on multiple times and the drive-thru for some reason theycannot function. Especially in the evenings. In the morning time it's a complete different place. Read more
Curb side... Mc Rib, fries, and a Coke... Pleasant girl brings the food.. Open the bag and cold fries. *sigh* I'm late getting... back to work or I'd go in and get another order... In short... McRib was good, fries were nasty, and coke was OK. Read more
Friend picked up 2 lunches. I ordered the 10pc nugget meal. Literally work 5 min away. Her lunch was fine but nuggets were old &... cold. Cold fry?s & cold apple pie. Didn?t eat lunch & very dissatisfied. They never did mail my free coupon. Please toss oldfood out. Poor quality..Sitting under the heat lamp to long. I use to manage a McDonald?s. Read more
Staff was rude. I was only one in line, waiting to give my order & 2 other cars pulled in the 2nd drive-thru & they took their... orders 1st. I said "Hello" & was told "can you just wait a minute" it took us over a half hr. to get our order in. After weplaced order we had to pull up & wait another 15 min. Drive-thru was littered with trash. I take my kids there all the time butI think we will choose different places now. I've never seen such a trash filled drive-thru & if it's like that outside, what'sit like inside in their Kitchen where they handle all the food!?! The owners need to go there & Surprise visit them & thenRetrain the staff. I should've left when I was told to wait so rudely. I won't be back. Read more
My husband just stood in line for 5 minutes with no one in front of him. He was the only one in line and the cashier refused to... even acknowledge him. She was too busy talking to her coworker. He even had his wallet out with cash ready to order and pay.ZERO acknowledgment. Where the hell has customer service gone? There?s a reason why this place has such a low score Read more
Not reviewing the food, because I feel like it's about the same every McDonald's you go to but the service and the overall... store. It's okay, the staff needs a little work but really I don't blame them, corp. has screwed that up for the employees butoverall it has gotten a little better over the years. Store front area seems a lot cleaner then the years past, I feel like thelast major remodel helped control the out of control mess they use to have in that store. Read more
This McDonald's has made a complete turn around. My order was correct. The food was excellent (The fries are great because the... fryer grease is getting changed out) The service has improved dramatically. It's also open 24 hours. I've driven across town forlate night Big Mac attacks ????.... Read more
Food was fine. We ordered 4 McFlurrys and the workers got lazy, saying their ice cream machine was broken. The vehicle in front... of us got an ice cream cone. It?s unfair that the workers got lazy and decided to lie about the machine being down. Be for realMcDonald?s. Read more