Reviews for Papa Johns Pizza in Des Moines, IA
i had made an honest mistake with a coupon and was unable to pay for the pizza i had ordered. yes, this part was my fault, i am... aware, but there was absolutely no feasible reason for the MANAGER of all people to immediately get an attitude with me over thesimple question of whether or not it was possible for me to place a new order for the correct pizza. sent me away empty handedto find something else to feed my younger siblings. inflexible, unwilling to listen, and overall rude environment. i have neverhad an issue with a papa john's before this location, so while the company itself is perfectly alright, steer well clear of thisparticular locarion. Read more
Placed an order over the phone. They took my credit card and never delivered food. Store refused to make my food - said I had to... order and pay again. Store did not see the order and was very short and rude. I communicated I had already paid and they did notcare. I went to another place to buy my grandmother her pizza. I am disputing the charges which still showed up on my card. Donot go here or give them your information over the phone. Read more
Estimate time of 41-51 mins, after an hour I had to call. Was told delivery was running about 2-2 1/2 hours, on a Sunday! ... Finally almost 2 hours later they delivered the COLD pizza and knots! If my family wasn't so hungry I would've put it in theoven to heat it up but they were willing to eat cold food. It wasn't even warm, it was straight up cold! So disappointing andprobably gonna go back to other pizza place. Read more
Ordered pizza and cheese sticks last night. Order never showed up so they said they would give me a free redo order today. An... hour and a half later they still hadn?t showed up so I called and the driver said no one was home so instead of calling he justbrought it back to the store. I?ve been home the whole time and have 2 dogs that let me know if someone is at the door. I willnever order from this papa johns again. Even the managers are useless. 1 star is being nice Read more
Delivery time showed it was 2 hours after I completed my order, so we went & got it. They wouldn't credit back my tip for... "driver" which was messed up. But we able to credit back my delivery fee. Odd, right? Food was good, as Papa John's is alwaysgood. Read more
First time having a really bad experience here. Pizza Completly wrong, twice. Then to top it off, employee mad at me, told me it... was my problem, I did it wrong, she spoke to me about the order and confirmed it and I told her yes, we did verbally talk aboutthe order and you still made it wrong, she hung up. All I wanted was the Epic stuffed large pizza no mushrooms. Well done, allveggies & pineapple, on 1 side of the pizza. The meat stays on both sides. Simple. And the 2nd pizza, pepperoni and sausage,again well done. First pizza meat was fine, came with mushrooms and veggies covered entire pizza. But they split it Not sureif they added sauerkraut too which I didnt order, pizza fell apart when you grabbed it. 2nd pizza was burnt. Called right away,told the person the error, told her the exact way I wanted it, said it was fine and will delivery it and hung up. Called back,because the first order was a pick up not a delivery, how were you going to deliver my pizza. Took almost an hour to get hereand again, veggies covered the entire pizza, had mushrooms on some areas and no pepperoni. Called back and she practicallycused me out and hung up. If I didnt have to go to class yesterday, I would have drove back there with the pizza. Pizza ended upin the trash, where it belong. Filled out the survey, waiting for a call back, let's see. My kids do not eat veggies like that.Digging out the veggies in a pizza to serve kids is disgusting and not sanitary. I am allergic to mushrooms, hence NO MUSHROOMSON MY PIZZA. I cant just remove the item, I'm allergic too and eat it. Some pictures are from the 1st pizza and the others the2nd pizza. Read more
Ordered on Saturday at 5pm. Build your own thin crust. One hour later pizza arrived- wrong toppings thick crust. I called right... away and said been given wrong pizza. After a little arguing they agreed to remake pizza. Tried blaming new cook staff. Fastforward another hour. Pizza arrived. Wrong again. So many onions I thought it was sauerkrat. Told delivery guy this is wrongpizza again. He shrugged and said 'you ordered it'. I called again. Told manager about mix up. He said to go ahead and keep thepizza. Gee thanks! Plenty of other fantastic pizza joints to choose from. Papa John's is definitely out of rotation for us.Which is a bummer! I think the franchise is locally owned. We enjoy supporting local. Read more
Jeff was beyond excellent he was quick and went the extra mile with accommodations I was very impressed and will be ordering... exclusively from papa John's in the future Read more