Reviews for Pizza Hut in Des Moines, IA
Food was exactly prepped how I wanted. The delivery driver was beyond amazing and try enjoyed his job
Order was correct and food quality was good. Delivered to our hotel room on time. Order taker was great and even called back to... verify something. I would have rated 5 starts, but they did not provide plates, napkins etc. t?hankfully the hotel had someextras for us. Read more
Very rude over the phone and not helpful. Food was exactly what you'd expect from pizza hut. Nothing more, nothing less.... Customer service was frustrating though. Terrible attitude while trying to order over the phone Read more
Pizza is so good every time and delivered on time. I like the app telling me when my pizza will arrive.
The people at PH are very nice and the pizza was great! Update: I have stopped ordering from this location. Have ordered pizza... for delivery or pickup many times. Pizza is really good if you get it but more than once I never got my order. I had to run toCasey?s to get pizza at 9PM. Supper was late but good! Read more
The best way I can describe this location is the McDonald?s of pizza places. These folks make it very clear that you are a... burden to them. The process of ordering a pizza is surprisingly difficult. Ordering it online is annoying, and hard to makecustom changes. Last couple times I?ve called to order I was put on hold for 10 minutes until the call center in Texas had timeto take my order. Having to deal with an out of state call center to order a pizza that?s a few blocks away should be a dealbreaker by itself. The last two times they told me they were unable to deliver so I had to go to the location where I waited anextra 15 minutes after arriving right on time. This last time one of the two pizzas I ordered was wrong. They gave me cheesewhen I ordered pepperoni. Every step of the process was frustrating and that?ll be the last time I ever do it. I loved Pizza Hutgrowing up and it was always such a treat to go there. Now it?s bottom of the barrel. It?s a shame. Read more
The last two orders I placed with pizza hut (on their app) showed that the food would get delivered within 35/45 minutes. After... 50 minutes, 45 of which the app stated that the order was being prepared, I called to check and make sure that the food wasn'tforgotten (the first time it was), and the gentleman on the phone said "oh the app always lies, were actually 2 hours behind(Wednesday night at 8pm), but we can start making your order now, but it's going to be awhile before someone can bring it toyou; so, what do ya want to do?" The employee was rude, and seemed like he could care less about the customer experience. Icancelled the order. After having a horrible experience twice, I will never order from them again. If you want pizza within adecent time, a good customer experience, and that actually matches the time displayed on an online order, don't go to Pizza Huton Douglas in Urbandale. Read more
My boyfriend and I ordered pizza through the Pizza Hut online app with my saved address information that matched what Pizza Hut... had on file for my order, DoorDash picked up our order but didn't deliver. Claiming that we provided the wrong address. Afteralmost an hour and a half of waiting and trying to sort it out with the Dasher, The dasher canceled our order. We decided tocall Pizza Hut but there wasn't much they could do since it was more of a "DoorDash problem" BUT Jamie The store manager of thislocation went above and beyond for us. They had already turned their ovens off and they still decided to come through and makeour pizza and have it delivered in 10 minutes Read more