Reviews for Twisted Pizzaria in Des Moines, IA
Really delicious, authentic, homemade pizza! Owner is nice and knows how to kick out a true pie. Sauce is homemade along with... quality ingredients selected! Hands down a solid choice. Read more
Used to love this place, not anymore. Customer service was terrible, did not get what we ordered, tried to call and straighten... it out but nobody would take care of it. The delivery guy is awesome. Called the other location and spoke to the owner whotook care of things right away. Very nice guy. Will give them one more chance. Read more
Let?s be honest here, not everyone will have a great experience with any company. My first order with this restaurant was... through their App. It was slow, well over an hour. However, the food had me craving more. My second visit was pick-up, atfirst my thought was that they were rude. So, I changed my attitude and attempted to associate. Suddenly I got a much betterresponse and realized it wasn?t them it was me. So all I have to say about this place is allow some error and change your viewto understand that everybody is a little bit different. Your experience will be amazing and the food will have you going backfor more! Read more
Using a local food delivery app, I ordered two orders of ?hot? wings tonight. What I got was two orders of a house made... jalapeño, tomato paste, bitter cayenne powder, glopping mess covering two orders of wings. Nowhere; I do mean Nowhere, on theironline menu or the menu supplied to the delivery app, does it say that hot wings wouldn?t be your standard or traditional hotwings. So, I called to voice my concern and see what could be done. When I called, I spoke to a very nice employee who offeredto correct my order and send it back out to me. After getting confused by their options of sauces, ?hot? is house hot, medium istraditional hot, mild is medium, etc . I told her traditional hot wings were all I was after, she asked me to hold and said shewould let me speak to the owner. What happened next can only be described as a very unpleasant experience with ?an owner.?They refused to accept any constructive criticism regarding their lack of clear menu choices and their tone was pointed, curt,and hostile. I explained my frustration and was met with attitude. Mind you, I never asked to speak to the owner. I never evenasked to speak to someone other than the employee who answered the phone. I won?t order from here again and I certainly won?tbe eating any food prepared in anger and sent from a potentially shady kitchen. Buyer beware. Stick to the easy cheese bread orcall and ask very specific questions about their very traditional menu. Read more
Terrible service. Ordered pizza to be delivered for our team. After waiting 1.5 hours, I called to find out where the... delivery guy was. First answer was, he's on his way, "he'll be there in 10 minutes. 30 min later, I called back again and wastold their loading the pizzas now. No apologies. Very unprofessional. 2.5 hours later, we got our food. I would notrecommend this restaurant for any future teams or patrons that would like to have their food delivered within 1-2 hours ofplacing their order. Read more