Reviews for Dunkin' in Des Plaines, IL
HORRIBLE Customer Service from the lady behind the counter.. A foreigner who yells at all her patrons; and sneaks in extra so... she can overcharge customers... Read more
Was given a stale double chocolate donut. The dark bread was White dry and the icing crumbled. Threw it away after a bite and... confirming the staleness. Only star for temp parking to wait for an arrival flight. Read more
Waited in line at drive through for 15 min no one was taking orders so pulled in and went in and there was a a sign ?sorry only... drive thru? and there was no one working in sight. Many cars pulling up and pulling away with the same frustration. This was 3pmon a Sat too Read more
I went to the drivethru and ordered and MEDIUM SIZED AND THEY GIVE ME MEDIUM SIZE BUT ITS NOT FILLUP. How come you guys giving... to your a costumer like that also they give me the wrong donut o order CHOCOLATE DONUT THEY GIVE ME A PLAIN DONUT. YOU MUSTDOUBLE CHECK. And make sure it?s fillup the cup. Not giving a half drinks to your costumer. We?re paying what we?re buying. Sogive us the right order and right portions. Read more
Its your average DD that is scaled down in size due to it's being inside of a BP Gas Station. You can sit down and enjoy a donut... and coffee, however there are only four tables in which you can choose from. It is quite cramped, and again, this is inside agas station. The donuts are hit or miss..there have been a few times when I experienced not the freshest of selection. Bagels are a menu option that deplete rapidly. Also, they charge .25 for each butter - which to me is insane. Customer service is alsonot the greatest. The location itself is very convenient and has a drive thru. Read more
I went here yesterday because I was craving a bacon, egg, and cheese bagel and I was shocked. When I pulled up to order the guy... working there had a terrible attitude. He didn't even say hello, so then I didn't understand him and he yelled "OKAY" twice. So,I pulled up to the window and he didn't even tell me my amount, he just grabbed the card swiped it and gave it back. Then Iwaited a few minutes and his coworker handed me my bagel (which she did say thank you and was friendly) but I left completelyshocked and my bagel was super stale. Just a horrible experience. I would give it no stars if I could!!!!! Read more
Had the crulers and macha tea here.I missed the moist dough taste in their donuts AND could feel the matcha powder not quite... well stirred,probably done with cold water...Often french crulers are out or stale!! Order was wrong once and matcha diluted . Read more
I go here every morning and some days I get what I order and alot of days I get the complete opposite. I have to constantly... example to the women at the front counter my order, it's kinda sad and alittle frustrating but after today I will definitely bemaking my way to another dunkin or better yet just make it at home. Also my order is pretty simple 3 cream, 8 sugar andsometimes Pumpkin Spice or Brown Sugar cookie. Read more