Reviews for Pizza Hut in DeSoto, TX
This store has the rudest individual working for them. A person literally was rude from the beginning of conversation and then... hung up in my face! Management need to review this conversation at 2:03pm on this day! He needs to be fired! I was a manager infast food in my earlier life and I have NEVER had anyone this rude. Pizza Hut need to handle this store. Reviews are horrible Isee ! Read more
I ordered a personal pan and they were out n vs them calling me they made me a medium deep dish without calling and asking me... the pans are different therefore i didnt enjoy the order at all. Money wasted Read more
No pepperoni cold never get my pizza within a hour yet to contact store manager at the desoto Texas location and was put on hold... never responded! You?re better off getting frozen pizza from Walmart Read more
I ordered 2 large meat lovers. The pizza was good. I wanted it delivered curbside, but I had to go inside because I had no... response via text announcing my arrival. Read more
This location has HORRIBLE Service you can put your order in and it will not be delivered it just happen to us on Sunday June... 12, 2022 around 1:00pm. They do not answer the phone and communicate if they cannot deliver your pizza. Unacceptable service. Read more
I should have read the reviews (like I typically do) before ordering. I went straight to my pizza hut app. Pizza was delivered 2... hrs later (when app said 1 hr). App never told me whether my pizza was otw or not. Tried to call & store phone msg said it wasclosed (although it was 45 min before closing). Was just trying to check on my order since app wasn't properly tracking myorder. Driver finally arrived at 11:45 (when I was about to cancel) & explained to me the store was short-staffed & so were thedrivers. He gave me a free drink for being patient & friendly. But for a Friday night I'd like to see the store be moreprepared. Also I'm not sure if the app is dependent on the store workers but that could be adjusted. Also I understand the phonemessage not allowing orders after a certain time but maybe changing the message from "closed" to not accepting orders thenre-routing to a Q&A clerk...that might be more efficient. Read more
Terrible customer service. Ordered pizza get there to pick it up. No one to be found while I?m looking at my pizza sitting on... the oven waiting to be boxed for 4 minutes. I call out to see if anyone was there managers screams I?m coming on the phone. Hecomes 3 minutes more later now my pizza sitting even longer. While I?m waiting I snapped pictures of not only no one at theregister but filthy dirty floors???? along with my pizza still sitting on the outside of the filthy oven. Manager finally came from the back I questioned my pizza being outside the oven for extended amount of time. The manager walked away laughing withhis coworker about it ???? I wonder what the health department would find here?? I called corporate soon as I left hopingsomeone would answer. I DONT RECOMMEND Eating pizza at this place???? Read more
The meat lover thin crust pizza was hot when I arrive on time. The staff was polite and professional.