Reviews for Pizza Hut in Dixon, IL
me and a buddy went there for lunch buffa was the worst place to go they only had 1 pizza out and 8 pc bbq chicken tenders bread... was hard as a rock we asked if the was gonna bring anything eles out she said yes we watched the lady go in the back and nevercame out till 40 mins later when we gave up on waiting for anything eles to come out will never go back Read more
Food was really good, waitress was very nice and friendly.
Sat down with my brother in a Sunday when only 2 other people were there. Waited over 10 minutes to get greeted or order taken.... No water or anything. We got up and left. What a joke. The server was standing at the counter wiping her mouth with her hand,tables were not clean. It was extremely slow in the kitchen even. No one here cares about anything. I?ll never go here again. Read more
Very nice place for dining in. Food is great, and the girl who work like a server is great! Peaceful place!
I liked the food and server did good bringing us everything we asked for,but she kept making it so obvious in her voice that she... doesn't like her job. Otherwise she did ???? good. Read more
We ordered pizza tonight from the Dixon location at 630, they quoted us 30 minutes for delivery. At 730 I called to ask for an... updated, the lady (Anna) said she didn?t see it in the screen so one of the 2 drivers must have it, she said she?d call and findout. I called back 10 minutes later and spoke to Anna again she said the driver was really behind and didn?t give her anestimated time. Okay I understand delays, traffic, short staffed. At 8pm I finally called the store back, I asked to speak tothe manager (Susan), she said that after I placed my order and they charged my card that something happened and they lost myorder. So my order was never out for delivery nor was it ever made, it was 3 large pizzas & 2 orders of breadsticks. At thispoint I didn?t even want the pizza, I asked for a refund in which Susan told me since they didn't have my order she could notrefund me. I could drive to the store for cash. I asked to speak to the owner in which she said the owner was on vacation. Itold her I would just take it to corporate and my bank tomorrow. Very terrible service, Pizza Hut is my favorite but we will nolonger use the Dixon location. Read more
Start with getting my order right. We have ordered online from this location perhaps a dozen times, and every time, without... exception, the food we receive does not match the order we entered into the online order system. We have even tried orderingdirecting with store management, explaining that every time our order is wrong, an it still came wrong. We even once had toorder a replacement pizza because it came wrong, and the replacement was wrong. The level of error and the probably of ithappening with such consistency is mind boggling. It feel as though we have won some form of demented inverted lottery, wheneach person has a one in a billion chance of always having their food screwed up. This latest one was Pepperoni and Green Olivepizza, whole pizza the same, and it came wrong. And when we tried to get it corrected, the person on the phone wanted to chargeus for the replacement pizza, asking, verbatim, "I suppose you want a discount on that?" The phrasing of this being faulty onso many levels, let alone the notion that you would charge someone again to correct your mistake seems ludicrous; and yet,explains how one might achieve such a mathematically improbable result in the consistency in errors. Suffice to say, a resultof "Strongly Agree" is nigh impossible. Perhaps consider achieving a level of moderate indifference with us first, beforeasking for the moon and stars. Oh how I would delight to experience indifference, as ironic as that may sound, in having myPizza Hut order delivered correctly. Read more
Pizza was under cooked. We ordered two pan pizzas and they were both jand tossed. The delivery took an hour and a half to get... the pizzas. Read more