Reviews for Dunkin' in Dorchester, MA
Worked dunks at various locations for over 20 years and never once did they put 3 people on the schedule to run the drive thru... and serve NO FOOD! Since when does dunks spend money to not make money? Never. The answer is NEVER! You can't tell customers youaren't serving food when there's food directly behind you that customers can see. You can't tell paying customers that there'sonly 3 employees on ( drive thru only ) so you can't serve food. 3 people is alot of employees compared to other shops having toclose because noone will work. I've worked for employers of dunks who made me run a whole store alone on many occasions. Evenat another coffee shop I did it myself. U can't tell me 3 people is not enough to serve food. 3 people is exactly enough, atthe least, to run a drive thru. 1 taking orders/making coffees-drinks. 1 on the oven. 1 at cashier and donuts. Perhaps replaceyour evening crew because they're costing and losing you money. My husband wasn't even allowed a donut at 430p.m on a Thursday.Male employee ended up caving and asked him what kind he wanted. Glazed donut. My husband gets leaves and finds a chocolatefrosted. Seriously dunks??? Can't even get a simple donut right. A donut that your employees didn't even wanna serve/sell. 1star because I'm forced to leave one. I literally never complain but this was absolutely asinine of your employees. They pickedthe car of a man with a seasoned dunks veteran for a wife on the other end of the phone. I know for a fact that dunks doesn'tcare much for customer feed back. Actually they don't give one s**t how anyone feels. Lol. But here's a bad review none theless. Read more
The Peach & strawberry lemonade Refresher are the Bomb. 1580 Dorchester Ave just try and tell them Sharon sent you
Never received my ubereats order waited 20mins in store for them to tell me they can't process my order because they don't... have.it. Showed them a receipt my phone. Now have to talk to Uber about refund ??????????????????????????? Read more
Ordered from here twice on Grubhub. Both times my order was missing something and I was still charged. I ordered coffee grounds... as well and got decaf instead of original which I selected I ordered a donut and didnt get it. Read more
Love ice coffee caramel swirl
What?s there to say about DD? The Best coffee ever. I?m not one who likes that burned coffee taste so DD is my go to coffee... spot always. Read more
Cashier was on point. The manager behind her delegating the process; not so much. The manager didn't make eye contact with me or... hand me my food even though I was right in front of her. I saw her use proper customer service skills towards an elder whitegentleman and a slightly younger white guy but not to me. It's never too busy to make eye contact and treat your customers withrespect... Read more
Great I love me some Dunkin