Reviews for Shane's Rib Shack in Douglasville, GA

I?m a regular here for lunch or dinner. The employees are friendly. The food is usually quite good. Every once in a while you?ll... get something like cold fries but they are always willing to fix it. Wish they had a 4 1/2 star I would have left that. I missthe old nightly specials they use to have. Downlod the app. It is easy to use, they send some good deals and also give you afree sandwich for your birthday. Read more

The people are really nice here. I had ordered some wings that were a little over salted. However, they were kind enough to... replace it for something else. Over all the burger was great! And so was the peach cobbler ???????? Good place. Read more

Worst Shane?s I?ve ever been to. I usually go to Moreland Ave Shane?s or Roswell. These are the smallest tenders I?ve ever... gotten. Not even fully tossed and my pick up order wasn?t on time. On top of it all this is the first time I was asked to showmy order in app and show my name as if I was stealing food lmao. AND MY FRIES WERE COLD! Comedy and ridiculous. This is?Carlton? btw. I do not recommend the Douglasville location. Read more

Theres usually something missing or not prepared right when I order TAKE OUT! Not here! They nailed it with some TOP NOTCH... service! I was impressed that the Manager was right there along side the staff, assisting and helping customers with theirorders! He made sure every item on the ticket was there and made to order, and everyone was happy! When he wasnt running food totables or bagging TO GO orders, he was running the register taking orders when the line got long. Definately a well oiledmachine they have there, Keep up the good job! Now, THE FOOD!! HOLY SMOKEHOUSE!!! Everything we ordered was amazing!! The tastewas fresh and totally hit the spot for BBQ!! Funny we never tried this place before. But now that we know whats up, WE WILL BEBACK!! I recommend this place for casual and family dinning. The dinning room was clean and welcoming offering a cute ambience. Read more

Weekday late lunch, not busy. Sampler with chicken, grilled. Fried sides, came out hot and not greasy. Juicy meat pulls off the... rib bone clean. Everything was great. Friendly staff. I don't leave reviews, but noticed one star reviews and thinking wth? Butupon lookig at these Negative Nancys and Neds, they tend to leave mostly 1 and 3 star ratig. So here's a 5, exactly what oneshould expect from a BBQ restaurant. Read more

Very small smoked wings. When the worker opened the container to show me the wings, she said, "they look so small in this big... container". I should have asked for a refund then. They costed $12. Large peach cobbler not even filled up in the largecontainer. The cobbler is the same amount as the medium. I should have opened the container. Such a rip off! Will not be back!!! Read more

What an expensive disappointment. This food tastes like it is mass produced, shipped to store and reheated. There is no way any... of this meat has been on a smoker or grill. The ribs were dry and tasteless, the chopped pork looks and tastes like canned meat,the chopped chicken looks like chunks of boiled chicken breast smothered in a heavy vinegar sauce. The green beans were assalty as the ocean and couldn't be eaten. The side salad was a joke, 98% romaine 2% iceberg, 10 little wilted romaine leaveswith nasty looking tomatoes. I am amazed at the good reviews this place gets. I truly believe, anyone who likes these ribs, hasnever had a good rib. (Try Ribs Etc. on Rosewell Rd. or Greater Good BBQ, best BBQ in Georgia). We definitely will not be goingback. I will say, the sweet tea and Texas toast were good. Read more

The sweet tea I received tastes like chemicals and cannot be consumed. And this is what I received for my food? there is barely... enough fries to even make a base layer, next to NO cheese, and then the chicken. No ranch was put on it? weird. I?ve orderedthis same meal multiple times and have NEVER gotten such a pitiful result. Clearly quality isn?t of importance here anymore. Iabsolutely have no desire to ever eat here again and 100% regret ever suggesting it to people I know. Read more